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John - Thanks for calling your experience to my attention. We value you feedback and have shared it with our team. I would appreciate the chance to turn this situation around and invite you back as our guest. Please email me at [email protected] so we can discuss further.
1627916732
3
The ambiance is nice. The hostess was very generous and the service was fine. I ordered the most expensive meal on the menu, the skirt steak. It came out cold, and I had to send it back. My fiancé ordered the steak medium and it came out rare. Would just hope that the most expensive meal on the menu would be executed better.
Richa - Thank you for bringing this situation to my attention, I will be discussing your comments with the team to ensure that this does not happen again. I would like to invite you back to Bowery Road to thank you for your feedback and the opportunity to turn this situation around. Please give me a call so that I may coordinate your next reservation - Peter, General Manager (212) 432-1324
1646673455
2
We were seated at a table next to the doors while it was sub-freezing outside. The wait staff refused to move us to another table. I would understand if the place is busy, but the restaurant was 70% empty. We had to leave without finishing our entire meal as it was very difficult to sit there with sub freezing temperatures outside. When we said this will go in the review, they agreed to move us in 20 minutes while the restaurant was still 70% empty, in that moment. Didn't understand why we should bear another 20 minutes torture.
Melanie - Thank you for your feedback. I would like to hear more about your experience and invite you back to the restaurant for a proper wedding toast. Please reach out to [email protected] so we can discuss further.
1626714811
1
Dinner was good but the staff was really rude and were forcing us to tip more, even it was our wedding day. Very sad that they made the end of our wedding day less beautiful with their rude behavior.
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