Power Equipment Direct reviews

1593042426

Charlie Creamer

google

We are sorry you are unsatisfied with your product. Having an authorized service center technician troubleshoot the issue will allow us and the manufacturer to help determine the best way to provide you with a resolution. Thank you for your understanding and cooperation.

1593183619

1

Horrible experience - sent me faulty equipment, refused to exchange, only offered to have the manufacturer send me replacement parts which took a month to get and none of that worked!!

1641844555

M Scott

google

We appreciate hearing feedback from our customers. Unfortunately, we have no record or recollection of your experience with us, so we cannot speak to the specifics of your order. Please contact our Sales Center to begin this process so that we can resolve this issue.

1641856392

1

Buyer Beware!!! The short story is this; if you want to support a good company then put your money elsewhere. The overall experience was horrific, and customer service was a sorry & pathetic example. For starters I paid for a lift gate service ($50), I never received it because of my address was something they didn't service (was told this by the freight company after I had already paid on PED website). I was given 24 hours to resolve the issue. I could not resolve the issue in time through trying to get in touch with the freight carrier. PED requested a return of my product at my expense ($350). I was told by customer service that everything was my fault, and I would have to pay, regardless of trying to fix the issue with the freight company. To keep from paying the penalty (which wasn't my fault to begin with), I then drove an hour and a half to the freight company, and loaded the equipment myself. The only thing I requested was a refund on the lift gate delivery service (that seemed like a small ask to me). That was denied, still have not been refunded over a month later. The customer service with this company is Beyond Pathetic. Please take your business elsewhere or you run the risk of them taking advantage of you too! ***To top it all, the product was missing pieces on arrival***

1649602691

Junior Hurley

google

We work hard to deliver the best possible customer experience. So, its so nice to hear that you were very pleased and we thank you for helping to spread the word. We look forward to the opportunity to earn your business again in the future!

1649682217

5

Order came fast and as ordered. Will definitely be using them again. Kept me well-informed throughput the whole process. Ver impressed.

1625582728

Andy Marshall

google

Thank you for taking the time to share your feedback, Andy! Nicola and the rest of the team are here to help!

1625595123

5

Nicola from customer service was extremely helpful. She helped get me the information I needed, even though it wasn't easy.

1617422272

Kosta K.

google

We are sorry you were not happy with the interaction with our associate. In order to provide recommendations on models that will work for someone's application, we do need some information such as CFM, voltage, etc. to be able to suggest appropriate models. The call was reviewed and he did indicate that he was more than happy to assist once he had this information. We will use this as a coaching opportunity as it was not his intention to sound bothered. We apologize that it was taken in the wrong manner.

1617217931

3

Following a call to your company where I received very rude treatment, I'm providing an update to show that I appreciate the owner's response. As I'd mentioned, I'm not out to give negative reviews if I don't have to. This update is not to excuse the associate's rudeness, but if the conversation serves as a coaching opportunity, I'll take that in a positive light and bump up my rating from 1-star. In the interest of fairness, I'll also remove the associate's name from the review; I'll remove the word "Avoid;" and I'll make a couple of follow-up comments from my perspective. In over 45 years of working with compressed air, not once have I ever cared about CFM. In this case, I simply need a reliable 60-gallon single-phase single-stage compressor that'll run on a 240v 20-amp or 30-amp circuit. Bonus points if it's on the quiet side. An easy sale! Re coaching, please understand that a potential customer's needs may vary. Better listening skills on the part of the associate would go a long way, and in no way did I deserve discourtesy. Thanks for your response and never stop improving.