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Hi Anita, thank you for the feedback. Unfortunately, printer warranties do not transfer to new owners (this is a stipulation put in by the manufacturer, Sawgrass). We do have support packages available to customers that do not purchase their ink or supplies from us. Please contact us if we can be of any assistance.
1621277859
1
Technical support is useless. Purchased a used printer and they refuse to help....buyer beware
I fine Conde hard to deal with and expensive. Several purhases were not done correctly and required a lot of babysitting to correct. I have since gone to Laser Reproductions and found a better experience.
Thank, Jeanne! I'm glad we are there for you and providing you with what you need to make you successful.
1615916547
5
Conde has high quality products and great tutorials as well as all information needed for each product. My sales rep is always there when I need her. Sprite is such a delight to watch on her Friday weekly how to do videos. Also it fun to receive some freebies.
Thanks Dale for the 5-Star Review! We strive to help out with your Sublimation concerns, and our trade show representatives are always very approachable and personable, willing to discuss concerns or just talk in general to help make customers sublimation journey easier. Thanks again, we hope to cross paths with you at upcoming shows. Have a great day!
1652109756
5
Ive always had great service with this company. I have met these people at trade shows they are easy to talk to and help you with problems that you have. You can get your right there or on line.
Hi Barbara. I'm very sorry that you are having issues in the Sawgrass group. Please reach out to our support department directly, [email protected]. They can help you with any issues you may be having. They call back between 9am-9pm CDT 7 days a week.
1619712420
1
I purchased a sawgrass sg1000. I joined a few face book group and big mistake! The lady they have working for them Laurie Donovan is totally rude. She literally stalks the site and removes anyone posts that annoys her. There is absolutely NO HELP at all. Im so frustrated!!
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