I am very sorry for any frustration. Without looking at your order, I cant speak to the specifics of the situation; however, we have policies in place for the security and safety of our customers. One of these policies involves a pre-authorization charge to ensure the purchase is being made by the card holder. Our staff takes exchange rates into account for international purchases and can handle any conversions when necessary. Once confirmed, the small amount is credited to the order. If you can provide more details of your order it would give us a better idea of how we can provide a more satisfactory experience in the future. Thank you.
Seriously, whats with the credit card confirmation? They charge a random amount and then tell you to phone them and tell them how much it was. Except that im an international customer and the exchange rate changes every minute, so who knows how much it was in US dollars. I had ordered from them a few years ago and didnt had this problem, in fact, there was a problem with my order and it was resolved quickly, thats why i didnt hesitate buying again from them. Ill stick to the good old socal next time. Update: I made another order using paypal and that one went thru no problem. Received my deck quickly. I hate paypal, but whatever if thats what they want then ok. Wish they had more merchandise, a lot of the catalog from powell peralta is missing, other than that, great service.
Right on Derek, glad we could help get you back on a board. Enjoy!
I havent skated in years and decided I wanted to get back into it. I built a custom complete through skate warehouses website, it went smooth and they even built it free of charge. Good stuff thank you!