New Country BMW reviews

1652706690

Sulay Contreras

google

1

How I regret having taken my car to this autoservice I took my car because it went out they changed the starter I paid 3000 dollars my car stayed 1 week I picked it up and the next day the engine light came on I took it back and another time problem and again another 500 dollars I picked it up and again the next day it turned on in chel engine I took it and again paid another 500 dollars and again the check engine light came on now after spending more than 4 thousand dollars plus tax now nobody wants answering the phone i wasted money and time for something they caused i drove my car without any lights Now I dont know who can help me is ver frustrating

1654234702

Terron Marshall

google

1

Staff was very argumentative from the very beginning, I was told I would have everything covered in my warranty plan(from my original dealer) but my representative went out of his way to make sure that my extended warranty would not cover the charges. We ended up having a 30 minute argument where I had to debunk his theory that my car was never serviced there before in the condition it was in(one dent on the hood and a scratch on the side of the hood). He then insisted that my car had been in another accident other than the one I reported the last time I had my car serviced there. It went as far as me having to tell him to pull up the pictures they take prior to the service. After this initial argument we decided to just land on a diagnostic check to determine what was wrong with the car. I was then quoted $10,000 and told to refer to my insurance for the bill. I then paid by bill for the overall diagnostic and proceeded to handle business with my insurance. At this point the car was not drivable anymore and I was in an ongoing battle with my insurance company who at the time was undecided if they would foot the bill and transport the car to the new mechanic. I fought with my insurance to no avail for 2 months straight before finally settling on a new certified BMW mechanic. After this decision was made I proceeded to called down to BMW to schedule a towing from there lot to the new mechanics lot. I was told everything would be fine and to have to Tow Driver retrieve my keys from the front office. I then get a call that my car has been removed from the lot and was deemed abandoned. At this point, this facility has my phone number and prior paying my diagnostic bill had been in regular contact with me via Phone Calls, Text messages, & Voicemails. I was then told that they tried to contact me once via phone (no voicemails). I understand that the car being there for longer than expected may have caused some issues but I was under the impression that my representative was aware I was taking the advice that he gave me. Also the effort to retrieve my money for the diagnostic and the effort to notify me that my car was being removed did not match. Overall I felt slighted from the very beginning of this interaction and Im not completely sure why.

1650299641

Jaki Bee

google

Thank you Jaki!!!

1650639266

5

Service team was friendly, knowledgeable, and EXTREMELY transparent regarding the pricey repairs that were needed on my vehicle. Worth going here for a few extra dollars to know you're being taken care of by ethical people. They've got a customer for life!

1651610586

Juri Kotowitz

google

Thank you so much for the great review and kind words, Juri!

1651613711

5

Just purchased an off-lease 3 series and my sales rep David S. made the process very comfortable. The whole team made it easy, which means a lot.

1650912258

Tom S

google

2

Unfortunately the second time this has happened. This time they didn't check for the parts. Wasted my time, gas and mileage driving to the dealer only to have to reschedule. They new exactly what I was coming in for. Parts should have been ordered before my apt.