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New Country BMW
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New Country BMW reviews

Information about New Country BMW

100 reviews
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Marcus Harwood
Requested appraisal which fell through the cracks until the last minute. Never got an update at the end of day 2 to tell me if my car was ready or not.
After having my car for 8 days (defective part -warranty covered) service tried to send me off twice with same defect issue! Tried to send me off with seat belts buckled in all seats to get buckle alarm to turn off! Much to their dismay that didnt work either, so car had to stay with service again -And through all of this no loaner!!
Terron Marshall
Staff was very argumentative from the very beginning, I was told I would have everything covered in my warranty plan(from my original dealer) but my representative went out of his way to make sure that my extended warranty would not cover the charges. We ended up having a 30 minute argument where I had to debunk his theory that my car was never serviced there before in the condition it was in(one dent on the hood and a scratch on the side of the hood). He then insisted that my car had been in another accident other than the one I reported the last time I had my car serviced there. It went as far as me having to tell him to pull up the pictures they take prior to the service. After this initial argument we decided to just land on a diagnostic check to determine what was wrong with the car. I was then quoted $10,000 and told to refer to my insurance for the bill. I then paid by bill for the overall diagnostic and proceeded to handle business with my insurance. At this point the car was not drivable anymore and I was in an ongoing battle with my insurance company who at the time was undecided if they would foot the bill and transport the car to the new mechanic. I fought with my insurance to no avail for 2 months straight before finally settling on a new certified BMW mechanic. After this decision was made I proceeded to called down to BMW to schedule a towing from there lot to the new mechanics lot. I was told everything would be fine and to have to Tow Driver retrieve my keys from the front office. I then get a call that my car has been removed from the lot and was deemed abandoned. At this point, this facility has my phone number and prior paying my diagnostic bill had been in regular contact with me via Phone Calls, Text messages, & Voicemails. I was then told that they tried to contact me once via phone (no voicemails). I understand that the car being there for longer than expected may have caused some issues but I was under the impression that my representative was aware I was taking the advice that he gave me. Also the effort to retrieve my money for the diagnostic and the effort to notify me that my car was being removed did not match. Overall I felt slighted from the very beginning of this interaction and Im not completely sure why.
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