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Hello, We are sorry to hear this. I see that you scheduled a tour at 12:15 but arrived early. Our team was still helping the previous tour up until your appointment time but we available to tour you at 12:15. We've reached out to reschedule your tour but please let us know how we can help schedule this! You can email [email protected] or give us a call at 619-308-2100. Looking forward to helping you find your new future home. -Urbana Mgmt.
1647892934
1
Poor customer service. Scheduled appointment to view the complex today for a future rental. NO ONE WAS THERE! Appointment was confirmed by text the day b4 and day of
A S we are so glad to hear that you had a great experience with our team and could feel that we have a great community and all the right vibes and energy. We strive to make the move-in process seamless and easy and are glad to hear that was your experience. Thank you for sharing! -Urbana Mgmt.
1646366449
5
I cannot rave enough about Ashley. I had the most comfortable, informative, comprehensive, efficient application experience with her. She made it easy to move from one county to another, so comfortable that I rented the apartment sight unseen (which is NOT something I would do), but every question was answered, lots of pictures sent, and everything was just clear. This is a great little community of residents with an unmistakable local energy and vibe. The pictures don't really do it justice. No wonder their apartments are rarely available! DO check it out!!
Thank you for your review Brandon! It's so nice having a pizza spot close to our community and we are happy to hear you had a good experience with our whole team (office and maintenance). Thank you for leaving your feedback -Urbana Mgmt.
1646089253
5
Great place to live in East Village. Basic Pizza will be a second home down below. Staff including Alicia, Ashley, John and Francisco at Urbana are awesome and always willing to help.
Morgan, this is awesome! We love that Urbana feels like home and you've had a good experience with our team. We love getting to know all our residents (and their animals!) so I'm glad that shows. Thank you for taking the time to leave us a review! -Urbana Mgmt.
1631552409
5
Couldn't ask for a better place to live! Urbana truly feels like home. The staff all go above and beyond to create a real community - from knowing every resident (and pup), hosting fun events for everyone to get to know each other, and providing awesome perks, too! For those looking to enjoy the excitement of living downtown, but also want a sense of a neighborhood community, Urbana and East Village is the best place to be!
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