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Lorraine, we are very sorry we did not meet your expectations. We will use this as a learning experience on how we can improve.
1654504196
1
Disclosure for a 35 dollar valet park not when paying to leave too far for us to travel for another casino sound system too loud I like to hear the slots I'm on the stuf I enjoyed was the pizza merchant and coffee merchant the the HR Cafe service great food not so much
Hello Greg! Thank you for the five star rating! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our new Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
1654583330
5
Great experience here. So glad my wife took me, we stayed in a great suite in the Guitar hotel overlooking an amazing pool. Spent some time in the casino trying our luck. late night food options were limited but very good. It was a great stop I'll be sure to return too
Hello Oscar! Thank you for the five star rating! We're happy to hear that you feel Seminole Hard Rock Hollywood is a nice place! Be sure to visit our website at www.seminolehardrockhollywood.com to view updates on all the exciting happenings we have in store for the future! We look forward to welcoming you back again soon!
Hello Marlen, We strive to provide amplified service during every interaction, and it certainly is disappointing to read that you were not happy with the quality of service that you received during your recent visit. Your description of your experience is well below the high standards that we set for ourselves and we would truly appreciate the opportunity to further discuss your feedback. Please email us at [email protected] with more details including your contact information. Please reference your Google review. We look forward to hearing from you.
1654752629
1
Was here playing 1/2 NLH cash game for longer than 2 hours and waitress only came to me once AFTER me going up to 2 different Tournament Directors/Managers two times. Horrible service here on my first time at the Hard Rock Cafe. Will not recommend.
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