Favor reviews

1649897507

Aletheia Preston

google

Hi Aletheia. Favor (formerly known as The Pill Club) here. Our team works hard to ensure our patients receive communication from us, and most importantly, their birth control in a timely manner. We apologize for any delays you may have experienced and we'd love the opportunity to improve your experience. We're happy to go over your information and get this resolved as quickly as possible and encourage anyone with outstanding questions or concerns to give us a call at (772) 217-4557. We appreciate your time!

1649893641

1

When this place was just The Pill Club and not Favor they were great. As soon as they changed ownership they consistently lost my health insurance information, stopped answering texts/emails, and stopped sending me birth control. Multiple instances I was left without birth control with no recourse. Sometimes they would send my BC super late due to multiple mistakes on their end, leaving me with a messed up cycle. Incredibly inefficient due to change of ownership and run by incompetent, uncaring people. Customer service is abhorrent and nobody communicates with each other. I switched to Nurxsame service, way better. EDIT: Wow, I love how they can respond to a bad review in 7 hours but can't respond to my requests for help with my birth control for an entire week. Shows you where their priorities are.

1643844697

Isela Reyes

google

Hi Isela, thank you for taking the time out of day to share your review with us! We appreciate your feedback and we are working hard at bringing exciting new treats to our customers for the new year! Please feel free to text in to "44872" if you ever require assistance. We are available 7 days a week!

1643845907

5

I like it so much, its my first time trying the pill club and I liked everything about this company, but I didnt received any sweet treat and Im so sad for that , I was so excited, I hope next time they include it

1643810991

Gayla Tolbert

google

Thank you for taking the time to write a positive review, Gayla. Our goodies are not customizable at this time but we appreciate the feedback and will make sure to share with our team! For now, we encourage our patients to donate any unused items. If you ever have any questions or other suggestions, feel free to text in to "44872", call us at (772)-217-4557, or email us at [email protected]

1643817729

5

Fast, easy, cheap! But hate the statement stickers. Not all women have the same mindset when it comes things of that nature.

1643120552

crystal Leverenz

google

Hi Crystal, we take all patient feedback seriously and we appreciate you reaching out. While no form of birth control is 100% effective, all medications we carry are FDA approved, just like what youd find at your local pharmacy. Our patient care and medical teams are available 7 days a week by phone at (772)217-4557 or email at [email protected] to assist any patients with questions or concerns. While we can not address specific account concerns on public platforms, we do encourage anyone needing assistance to reach out directly so we can help!

1565818943

1

I became pregnant while taking this birth control.

1643055840

Emily Przybyla

google

Thank you for leaving us this review, Emily. We do apologize for any communication delays you may have received from The Pill Club. We fully understand how important it is for our patients to receive responses promptly while using our services. We will review all opportunities with our team on how we process patient requests that are received. As always, we are available by phone at (772) 217-4557 for any urgent request that requires immediate attention. We encourage you to contact us directly over the phone, via email at [email protected] or through our secure message center: https://thepillclub.com/contact-us for any outstanding matters.

1643069378

3

Ive enjoyed the pill club because Ive been able to order my birth control right to my door. I had my new supply sent to me to my new address over the Christmas break and I thought I would be home to get it from the mail but weather put us back one more day so my pills were sitting in the cold mail box for over 24 hours. I got ahold of them when I still had usable pills from my last pack and was told they should be replaced as to not risk pregnancy. I have to pay for another pack which is fine but its now been 3 weeks Ive been off the pill. I work Monday-Friday and have such a busy schedule. Pill club is closed when I get off. I have messaged and said I need a new pack several times. I just get a pharmacist will be in contact with you shortly no response. Cut to when I text them today and Im told that its in review to approve a new package to be sent to me. 3 weeks after I initially contacted them. And I was never told before that it was in review. Just that they would recommend replacing it and that Id need to pay for a new pack. I understand there are things that put you guys back especially with medical things and birth control but when you have women on a pill that effects their hormones its a little more important to either let them know or fix the issue asap as stopping birth control so suddenly really messes with some of our bodies. I knew Id be late to take my next active pill as I was needing a replacement sent but its now 3 weeks later. Its things like this that make going to a doctor to get my birth control just seem a lot less of a hassle at this point as my issue would have been solved weeks before. Now Im dealing with side effects coming off of birth control.