Favor reviews

1635957105

Tia Persaud

google

Hi Tia, we're sorry to see your updated review and to hear you've experienced some difficulty with our services. We completely understand the importance of a timely and communicative response, and we'd love to do what we can to rectify the situation. In order to best assist you, please give us a call at (772) 217-4557 or email us at [email protected] and we will be happy to help!

1539728192

3

UPDATE: After using this service for 3 years, I am changing my review from 5 stars to 3 stars. Those 3 stars are for the convenience of shipping, but do yourself a favor and find a new provider. Every single time I need to get in contact with customer service it takes days to get a comprehensive response from the text message service and even then, half of the responses are automated and do not help. When you call into the customer service half the time you may be able to get someone to answer the phone and be helpful. Great concept but you all need dire help in your customer service department and I will no longer be suggesting this service to my friends and family. Absolutely love The Pill Club! They made getting back on birth control easy and seamless. The convenience of always receiving your BC to your doorstep without having to remember or worry is not something I want to live without again!

1642689564

Jeana Kloewer

google

Hi Jeana, thank you for taking the time to share feedback about your experience. Since we strive to provide a convenient and fast service, we are never happy to hear when our patients face delays in communication and service. If you have any outstanding concerns you'd like to discuss with our team, we encourage you to contact us directly and we'll be happy to help. For urgent questions or concerns, we are also available via phone at (772) 217-4557

1642700586

1

They do not respond to texts like they claim; nor do they work with you on what is prescribed, they just have a NP prescribe something. They picked the highest tier for my birth control and it wasnt the same as my old one which is covered and normally I dont have a copay. I checked with my insurance to confirm. In order to cancel my account, I have to wait 3-7 days for a response. I do not recommend.

1639599121

Lynn

google

We appreciate this stellar review, Lynn! Being simple and easy to use as well as our products arriving at patient's doorsteps in a flash is something that we are incredibly proud of as a company! If you ever need to speak with us urgently don't hesitate to give us a call at (772) 217-4557. We are available 7 days a week!

1639606601

5

I would absolutely recommend The Pill Club to anyone whos looking for birth control. Its easy to sign up for, very fair priced, and has fast shipping. If theres an issue, its very easy to resolve and theyre always super helpful with any questions you have. The goodies that come with an order are also a nice bonus haha

1638161216

Mackie Mikulay

google

Thank you for the kind words, Mackie! We take pride in providing our patients with fast and convenient service from the comforts of their own home! The goodies inside are just a little extra treat to show our patients how amazing they are!

1638205359

5

Super convenient! The automatic refill are the best! The packaging is discrete and the little surprises inside are always fun!

1633271388

Bronwyn Crowe

google

Hi Bronwyn, thank you for taking the time to share your feedback. We're so sorry to hear you are dissatisfied with our service. There may be certain instances in which our affiliated medical providers determine a patient can be better served by visiting their local healthcare provider. While this can certainly be an inconvenience for some, the patient's safety and health is always our number one priority. This means ensuring patients who require an extra level of care, such as in-person evaluations that our own affiliated telehealth providers are unable to conduct, can receive the right birth control based on their medical profile. Nonetheless, we hear your frustration and will ensure your concerns are reviewed for quality assurance purposes. We also encourage you to reach out directly if you have any questions.

1633272879

1

Just wanted to ask about a side effect and they responded with dozens of questions only to cancel my account without explaining why they thought that was necessary. Guess Im trying Nurx!