1583968838
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjcHVlYlRBEAE!2m1!1s0x0:0x17f1ec86e8bc7960!3m1!1s2@1:CIHM0ogKEICAgICcpuebTA%7CCgwIxuSl8wUQqJ6L3AI%7C?hl=en-US
Braydon Smith
google
https://www.google.com/maps/place/?q=place_id:ChIJmcjKEAJnZIgRYHm86Ibs8Rc
Hi Braydon, Thank you for submitting feedback for us. It only helps us to do better. It is very common that apartments that are toured can immediately be leased by someone else. We do not hold apartments that we are touring as we have no way to prevent someone from leasing a unit on-line without our immediate knowledge of it. We try very hard to be fair with the leasing process. I agree that our valet trash service was becoming unreliable and have had multiple meetings over the past few weeks with the company to work to rectify the situation. I do believe as a whole pick-up has become better throughout the community. In an email sent to the residents after the tornado I only suggested that hotel stays and food spoilage might be covered by your insurance company. I never said it was a guarantee. "Now may be a good time to reach out to your insurance provider and see if they will cover hotel expenses. I also suggest to start cleaning out food from your refrigerator as to prevent spoiling. As mentioned previously many insurance companies will also cover the cost of loss food." I relayed that some people had reached out to their insurance provider and they were told they would receive coverage. The fact that the companies then didn't cover the claims is on them. I was only trying to relay information. We do have a fairly strict policy for packages as a community of 244 units receives roughly 60-80 packages daily. We simply do not have the storage capacity to hold all these packages or man-power to handle so many packages and with only 40 lockers we do need them emptied in a quick manner. Our package system has the option for vacation mode so that you do not have packages delivered, and therefore incur fees, if you are going to be gone and unable to retrieve your packages. We are always happy to help you set this up if you are unable to do so. And yes, the room is still not complete as the tornado last week set us behind on quite a few items. We're working to catch up as quickly as we can! Yes, one of three garage doors that we have has not been working. The main entrance has been working properly for the most part with exceptions when our access was affected by a nearby lightening strike and when residents have hit and damaged the gate. The second door is a convenience and not a necessity and therefore wasn't made a priority though we have consistently been working with gate companies to acquire bids, order parts, coordinate schedules, etc. to get the gate fixed. Once again, the storm put a damper on completing this fix which is about a week away. I do not see a work order for your dishwasher. I'm happy to have the maintenance team come up and look into your dishwasher to see what can be done to fix that. I hate to hear that you think our service is sub par. We do strive to work hard for our residents and make this a great place to call home. Again, thank you for your feedback and I hope this response helps to answer some of your questions.
1584024168
2
From the beginning we have felt like we were misinformed. We were shown an apartment that after we left was told that apartment was no longer available. Being that we left town and felt like the rooms would be similar we decided to go with it. The trash valet system, which you pay for in rent regardless, has Sunday- Thursday hours, which we found was annoying as our heavy trash days were the weekends. On top of that, the company was quite unreliable and would not come fairly often. For those reasons, we have used the service a total of 3 times. We were told the insurance company that The Monroe endorses would cover hotel and lost food from the tornado, which was also misinformation. The Monroe has a strict mail policy where the package concierge charges you for mail storage after 3 days; with that being said, they have built a new mail room to expand those services (thats not open yet). Additionally, the garage doors have been broken the entire time we have been here. The dishwasher doesnt do the best at cleaning dishes. The pool only gets sun for a few hours. Walking distance to a lot of restaurants and boutiques though! Overall, the apartments are fairly nice, but the service is anything but luxury.