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What a wonderful place Cynthia Spencer Hospice is. My Mother recently passed away and I cannot praise all the staff highly enough for there care & compassion. The Doctors & Nurses were wonderful at communicating & keeping us updated about Mum. COVID restrictions made a difficult situation so much more harder to bear and the staff really understood this and were able to find ways to keep us in touch. Mum passed away peacefully at the end and apart from her home I couldnt have wished for a better place for her to be.
Outstanding???? Not in my recent experience. Bullish and inconsiderate treatment for families who are not consulted but expected to jump at their command. Phoned to complain today and was given the name of a next of kin none of us knew! I suppose they did get right when I asked if the could please check the correct patients name but does it give me confidence....i think thats a NO! Despite being a GSF centre they have caused significant distress and irreparable damage to the family of a dying patient. Well done!!!
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