Park Lane New York reviews

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Craig Macneil

google

Thanks, Craig! It's outstanding your time at Park Lane Hotel New York was fantastic. We can't wait until your next visit! Warm Regards Brian Dunn Hotel Manager

1654368962

5

Great stay!

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Patti Hayes

google

4

Post great, but, simple room renovations the hotel was running wonderfully again with amazing staff, great positive energy, wonderful restaurant/bar opportunities, and most importantly, rooms with the view!!! LOVE the Park Lane location and venue for a glorious stay in NYC.

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Anthony Baquero

google

Thanks for sharing the excellent review with us, Anthony! We're so glad that you had an exceptional experience at Park Lane Hotel New York from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Thank you again for taking the time to leave your feedback! Warm Regards Brian Dunn Hotel Manager

1654349162

5

This was one of the best hotel experiences my wife and I have ever had. We were celebrating our ten year anniversary and the staff went above and beyond to ensure our anniversary trip was a wonderful one. We had an amazing view of Central Park on a high floor that left us literally sitting in front of the window gazing and enjoying the beauty of the park. I would highly recommend this hotel to anyone, but especially those celebrating a special occasion. The staff was excellent, the amenities were excellent, and the rooftop restaurant (Darling) had amazing views of Central Park. It was a really magical stay for us.

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Andrea

google

4

Front rooms with a spectacular view! No other option is worth it to book the hotel. The other rooms are nice but really too expensive without the breathtaking Central Park view. Very fresh and modern cosy look. Some rooms have very, very small closets and bathrooms. .... The rooftop bar/restaurant is stylish but with quite too noisy hip music... talk with your friends while you are sipping the good cocktails is difficult. The wonderful view is only visible for tall or non sitting persons. So, if you reserve a table because of the view....take a bar table outside. Breakfast is not yet good enough for the price (50$pp plus tax plus tip)...and while sitting at a table, you have no view because the windows are to high...All employees are very friendly! Special thanks to the wonderful Lady serving breakfast at the rooftop and to deep-voice-Dillon from the bar team at the ground floor ! ADA Rooms are good, but the entrance door is really, really heavy to open. Once, when you are inside, there is an automatic door to the bathroom. Why not add that helper for the front door?

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Stephen Joos

google

Thank you for the feedback, Stephen. We are disappointed to hear that your stay with us at Park Lane Hotel New York was less than perfect. We do, however, appreciate your feedback regarding our excellent views and rooms. We take pride in making all of our guests as comfortable as possible during their stay. In respect to your comments regarding the room service and dinner service you had received, we will be discussing this with our food and beverage team during the next staff meeting and we will also address the shortcomings of our concierge team. Thank you so much for the feedback and we hope to see you again in the future for s much better experience. Warm Regards Brian Dunn Hotel Manager

1653656836

2

I think the hotel was incredibly short staffed, thats the only logical explanation, besides negligence, for such a poor experience. The only reason to stay here is for the view and the decent rooms. All aspects of service were abysmal from concierge confirming then just never delivering our request for wine to the room, room service showing up 90 minutes after calling, and completely messing up our order. We tried Darling only to be treated rudely by the host staff and again overall poor service. Get the room but skip all the services and amenities.