Aquapoolcoplus reviews

1654786202

Melissa Davis

google

4

UPDATE: Manager made things right. He apologized, first of all, for my issues. He got me a credit for my time and gas to get my missing things on the day of install (which helped pay for chemicals we needed). The manager had the installer come back and fix the buckle on the one panel. And he gave us a coupler and silicone to change the one pipe on the pump so it can be disconnected if needed. Told me if I had any further issues to email him directly. Thank you for making these issues right. Purchased a $7k 24' above ground pool. Used installer sales person said was more reliable. First, he was 3hrs late from what time he told me he would be here to install. Also, when we picked up the pool from Clearwater, they didn't give us the sand for our pump. On the day of install, I had to drive down (an hour one way) to get the sand because I couldn't get anyone to answer the phone there to tell them they should bring it to me - their fault it was missing. Guy who loaded us said it should all be on the skid. He didn't check anything. As I'm leaving, my husband called and said there was 2 couplings for the jet that was missing. I had to turn around and go get them. Then I had to wait in line with people either buying chemicals or getting a water test done. I had installers waiting for this stuff. I shouldn't have had to wait. Later on the day of install, after installer left, there's a buckle on one panel. The track at the bottom isn't curved. Keep in mind installer had us start to fill the pool. And the installer glued one of my pipes into the sand filter. So what happens when I need to either change the sand or move the pump for any reason? I cannot unhook it. It looks like he was missing a screw on coupler and just glued it. I have been trying to call Clearwater with no answer since they opened at 9am. I even left a message that will probably be ignored. I was told by a couple workers that the policy is not to answer phones if they have customers in front of them, they are more important. THAT IS MOST CERTAINLY NOT TRUE. Maybe they're always busy in store because they don't answer phones. I even told them then they need to hire someone strictly for phones, they told me that won't happen. I told the sales guy who loaded my sand Saturday that I will be talking to the manager. I was told that he doesn't care either. WTH!? A manager that doesn't care about the business/store he works for, really!? I am not impressed by this whole ordeal. If I don't have to buy anything from them, I won't. Customer service SUCKS!! For the cost of the pool (especially in today's world) service should be a lot better and try to rectify any issues. Think twice before making this huge purchase from them. There are other pool people with potentially better service.

1653329610

Jeremy Waits

google

3

This location was better as Aqua Pools. Here I didnt feel that my potential business was important, so I will take it elsewhere.

1653142229

daniel fraley

google

4

Busy pool supply company. Very knowledgeable employees. Patient with newbies and those with pool problems. Got the parts that you need!

1649964327

El Dad Melanthios

google

3

This place is great for your pool and jacuzzi needs but when ordering parts the employees don't follow up very well. I've been waiting on some parts for 3 months now.

1649362716

Cherie LeBlanc

google

5

I have used Aqua pool for several years always very helpful. We decided to buy a bigger pool this year Michelle was and has always been amazing. She was the only person that could help me get my pool clear. Michelle was very informative with my husband and me being undecided and wanting 2 different things. I was disappointed when I went to pick my pool up and was told she was no longer with the company. If anyone knows who she is working for now please tell me. I give 5 stars because of Michelle. I was not satisfied with the employee that helped me when I picked the pool up. I was wanting to buy more products because I am not very close to the store and was told just bring a sample in when I started putting water in it.