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Lauren, We are sorry to hear you had a bad experience in our shop. We work to ensure we have great customer relations within our community. I believe their was a misunderstanding in your situation. Please accept our apologies that the proof we supplied you with did not perfectly replicate the design you wanted from Etsy. We did the very best we could in meeting the specifications. Please reconsider working with us in the future. Have a blessed day! Brady's
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Dropped my stuff off to be monogrammed on Friday 12/9 explained what I wanted, showed the girl a picture, and was told that someone would be sending me a proof early the following week. By Thursday 12/15 (almost a week later) I had not heard anything so I called and was told they would call me back in about an hour. No returned call. So I called back about 3 hours later, only to be told that I would have a proof by 12:00 PM on 12/16. No proof came. I called around 1:30- and the woman that answered had never even been given my stuff to be monogrammed (a week ago when I brought it in). Now, come to find out, they can not do what I need done and it is too late to order it off Etsy to be here in time for Christmas- so much for trying to shop small and support local businesses. I will most definitely be sharing this with my office of ladies so that nobody else makes the mistake of trying to use them. Not impressed.
Hi Ashlyn! We're sorry that you had less than stellar service with us. Would you mind sending us an email and sharing your experience, so that we may better serve our customers in the future? [email protected]
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