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IHG Hotels & Resorts
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IHG Hotels & Resorts - reviews

Information about IHG Hotels & Resorts

12317 reviews
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Shavohn Sneed
The bar staff is AMAZING! Very friendly and so helpful! Dinner and breakfast was really good! The room was just ok. Needed a bit of work. Our air wasnt working properly. They did offer to move us to another room, but at 2 am I wasnt moving. Parts of our shower was held together with tape. Just an ok room. Location is busy, but lots to do nearby.
Cami, thank you for staying with us and for your review. We sincerely apologize for your concerns with our hotel parking policy and the service our staff provided and for any frustration this caused. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. We appreciate your patience and hope you will stay with us again. Best Regards, Waheeda Ashraf General Manager
I made a reservation at this hotel because they mentioned that they had a parking lot but when I arrived at 1am I was surprised that there was not, but the bad thing was the terrible service and rudeness of the lady who attended us. the restaurant for breakfast is very small and they have quite cold air conditioning (so that people do not delay)
As an Elite Member, I know I am entitled to a modicum of perks. I appreciated that this hotel was located within walking distance of where I needed to be and that the grounds were beautifully maintained by a gardener who obviously loved their work. However, I was greeted by a woman at reception who I hope had no idea that she came off as rude, cheap and unsupportive as a representative of this hotel. She would not give me water and their vending machine was broken. She said NO, they do nothing special for Elite members. I had a nice quiet room except for the expected street noise that was probably unavoidable. It's not a nice neighborhood and walking even one block is not recommended, unless you want to dodge street people accosting you and their public pooping areas along the sidewalk/walls of abandoned storefronts. There are wonderful eateries and groceries like Himalayan Flavors and Three Stone Hearth. Too bad Berkeley can't get a handle on their homeless/addict population after all these years. I feel compassion for everyone and for the situation. My room was nice and clean and the morning breakfast man was welcoming and gave me water. If had been my welcoming committee, I may have given this hotel stay 4 stars. I just want to be treated properly, as I come to expect from a Holiday Inn hotel. The woman was incorrect in her role, attitude and communication with me. Hope this all gets corrected because I may need to stay there again.
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HQ Poland
Liskego 7, 50-345 Wrocław
HQ Switzerland
Hertistrasse 26, 8304 Wallisellen,
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