Kitesurfandsup reviews

1625953952

Berengere Guery

google

Hello Berengere, thank you so much for your fabulous review, it was great we had fantastic conditions to complete your course this week. Look forward to seeing you again soon!

1626003186

5

I did the zero to hero course with Christine, Ricardo and Phil. I really enjoyed it especially because their number one priority is to make sure that we are safe ! And that we can control the kite. Loved it ! It was very easy to arrange and getting 121 lessons is definitely helping to quick progression. Thanks for everything!

1597085378

Simon Jeffery

google

5

Excellent customer service and would highly recommend this company - HM Forces Friendly!

1594381511

James Haire

google

Hi James. The 24 hour worked then! You are welcome, hope you 'visit' us again soon!

1594482051

5

Christine, What a Girl, rose to my challenge, and sent me the Peter Lynn Power Kite I ordered from her KiTE, SURF & SUP Co store, which arrived in less than 24 hours. That is superb service! Thank you so much Christine!

1591808424

Sam Gledhill

google

Hey Sam, you're very welcome, hope you get to go out kitesurfing with it very soon :)

1594482091

5

Bought some second hand kit of these guys. They were super helpful and have helped me get up and running on the water as quick as possible!

1590403334

Kenneth Bonnici

google

Hi Kenneth, thanks so much for the feedback, we already read your review on Trust Pilot and responded there. It's false to say we didn't apologise, take responsibility or offer any solutions, our first message to you did just that: 28th May 2020 "Hello Ken, I'm sorry we don't have a 4.0m Skim left in stock, we sold the last one last week, just before you ordered. The most similar alternatives we have available are: 3.0m Ozone Ignition 259: https://www.thekitesurfandsup.co/power-kites/ozone-ignition-3-line-kitesurf-trainer Or an inflatable kitesurfing kite Ozone Catalyst V1 School version 4m 500 (you will need a 4 line kitesurfing control bar to fly this kite too) Best wishes"

1594481952

1

Ordered a kite on eBay, contacted me the next day saying they do not have it in stock and simply asked me to order something else without as much as an apology or slightest attempt to remedy. Their excuse was that 'someone' happened to order the same kite just before I placed my order, and that their supplier is having manufacturing problems in China. They refunded me under the false pretense "Customer Requested Cancellation" with no acknowledgement that they were falsely advertising for sale on eBay something that they could not supply, and no responsibility or apology for their lapse in service. They response was merely "sorry that this has upset you so much" as opposed to "sorry about this lapse on our part and for the inconvenience caused".