Were sorry to hear this Donna . We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope youll give us a chance to provide you with a better experience on your next visit.
I told the not so bright person that was working there that I needed a new phone and hated the one that I had. When she had nearly finished the transaction and programming my new phone, she informs me that it is identical to my existing phone with a big smile like it was a good thing. What part of "I never want another of these phones" did she not understand?