Crevier BMW reviews

1650343930

charles clement

google

Charles, Your feedback is important to us here at Crevier BMW and I would appreciate the opportunity to speak with you to address your feedback and communication with our staff. Please email me with your preferred contact information. Thank you, Our Customer Service Management Team Crevier BMW [email protected]

1650494280

1

This is how I found my door today: they couldnt even use duck tape, let alone let me know or replace the part in a brand new car

1653401247

debbie denton

google

Debbie, At Crevier BMW, we take your feedback seriously and would like to discuss your BMW X7 sales and customer service experience. Would you email us with your preferred contact details? Thank you. Our Customer Service Management Team Crevier BMW [email protected]

1607645179

1

Horrible Customer Service from Faraz Louie. I guess you have to actually present in person. I called and it was obvious I was bothering him or interrupting his time. He was quick to point out after telling him I recently purchased an 8-series last week that I could b a fraud; because after all the X7 is a 100k car! As if I didn't;r know the price of the car that I inquired about online. I guess he has his quota and doesn't; need to peel anymore vehicles. You sir, need to go back to Customer Service school. You were horrible!!!

1648396667

Giriraj Sharma

google

Hello! Thank you so much for the positive review and feedback. We take great appreciation and are joyous to see you had a fine experience with our dealership. Have a great day! Regards, Crevier BMW

1648468904

5

Excellent experience with Rex Elder (sales) and Ralph Perez (service). Top notch customer service, integrity, efficient service department and excellent communication. This is the second vehicle I've purchased through Crevier in the last 5 years. I live closer to other BMW dealerships in OC but wouldn't work with any other team. Much appreciated.

1649126781

Shaun Biberston

google

Shaun, Thank you so much for taking the time to give us some feedback and write a review. We appreciate it very much. Let us know if you need any further assistance. Have a great day! Regards, Crevier BMW

1649163514

5

My brother referred me to Wayne the Fleet Manager and he walked us through both vehicles we were interested in. He was the perfect gentleman and answered all of our questions. His insight and understanding of how the vehicles were manufactured and the tech that goes into them. Long story short, go see Wayne. You will not be disappointed.

1651297263

brandon calhoun

google

Brandon, Please know that we take your feedback seriously and we would like to discuss your review. Please send us an email with your preferred contact information to discuss this further. Thank you, Our Customer Service Management Team Crevier BMW

1651791404

1

I've gone back and forth on whether I should leave this review or leave the situation alone, and decided that the insult I experienced visiting this location is to great and I would rather give other buyers(specifically minority) my experience so they'd know what to expect in visiting. First, let me start by saying I am a previous bmw owner. I had a 2022 X4 M40i that was totaled at the beginning of April. I loved my vehicle and had a strong desire to stay within the bmw family. That being said, it was my first bmw, which was purchased out of state(in Colorado). So this experience at this dealership was my second with bmw, and will be my last. I visited the site to this dealership numerous times because It listed that they had a bmw X4 of similar make model and package in transit and per my initial inquiry, with Nick and Cassidy of this dealership, would be arriving during the middle of the month. So I waited for the date that they gave and called on that date to arrange coming to view the vehicle and test drive an I4 electric(my second choice). it was confirmed that both vehicles were available for viewing 4/16/22. I drove 45 minutes from long beach to this location to view this vehicle. Upon arriving, I was greeted with very lack-luster customer service, which was very different from my experience in Colorado. I let the two young girls at the counter know my interest and was told that someone would be with me. I waited for 20 minutes before anyone of the salesmen acknowledged my presence, even though none of them were busy, as it wasn't a busy day and there were hardly any customers. When the guy walked up he didn't introduce himself, he said "you wanted to view the x4." I said yes and he said let him check to see if its still available. We went to his desk and he confirmed it was still available and he would go and get the vehicle. I waited an additional 30 minutes and upon his return he said "they are selling the vehicle, so I can't show it." I asked if I could see and test drive the I4 and he said "its currently out and that he didn't know when it would be back. I wouldn't recommend waiting." okay. no problem. I thanked him for his time and left. So fast forward 3 days I get a call from the dealership asking me IF IM STILL INTERESTED IN THE VEHICLE. I told them I was told it was being sold. The young lady told me that it had not been sold and was in fact, still available. I had some frustration there because I wasn't even allowed to view the vehicle because the guy I initially saw informed me that it wasn't an option. So, I asked to speak to a manager because I was a serious buyer and I wasn't taken seriously by the sales team when I came in, took time out of my day to come in, and to be turned away. No manager was available, so I left a message for Tiffany(the sales manager), and I let the young lady who called me know my frustration. Tiffany never got back to me, but another guy did. HERE IS MY FRUSTRATION AND WHY I DECIDED TO POST THE REVIEW. He calls me and introduces himself and his understanding of my frustration. He says he wants to make it right. THE ONLY THING HE DID WAS TELL ME THAT WITH MY CREDIT SCORE(which is exceptional) THEY CAN GET ME A $989/MONTH PAYMENT WITH $25,000 DOWN FOR 60 MONTHS. So I guess I sound like boo-boo the fool?? Because, you have offered me NOTHING. You offered me what was on any payment inquiry any person can find online by visiting your website. it was insulting. I was insulted. I'm still very much so insulted. I LOVED MY BMW. My experience at BMW Loveland CO was superb. I felt respected. I felt welcomed. I felt appreciated. The Crevier location I visited in CA did not hold the same merit. I am still frustrated by this, and while I would love to remain a BMW owner, I refuse to allow myself to be disrespected, insulted and treated as though my money isn't good enough for no other reason I can find, than the color of my skin. I may be wrong, but either way the customer service at this location was enough for me to explore other car brands.