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Im sorry we couldnt do what you wanted on 3 pieces. We strive to make everyone happy but we just couldnt make your idea work. Thank you for coming here. We appreciate your contact.
Hi Jen, Im sorry to hear that you had a bad experience with us. That is definitely not our goal. I will be looking into this order for you and do what I can to make up for this. Our customers are important to us. We do our best to make everyone happy, I am not sure how this one slipped though the cracks. We will take care of this for you. Edit: We at J's Silkscreens take our customer service rating very seriously. We were disheartened to see a customer feel that they received service not up to our standards. Things do happen, and we looked into the matter as soon as we were aware of it. Realizing that even though we ordered replacements, not all of the replacements came in due to shortages, which have been happening all year. Unfortunately we have no control over stock issues. The items are now all in the building and complete and waiting for the customer to pick up. Our customers are our livelihood and we truly love them.
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The experience that I had with this company is to long too explain, but what I can tell you is that if you are looking to get anything done as far as embroidery, and you are bringing in your own items think again and also they don't quality check items that's brought in. Not saying you will go through the same thing but just beware. They did some work for me before, so I wasn't hesitant to work with them again. They did some beanie hats for me and the were horrible, 21 out of 36 hats were messed up. I was aware of the policy about when you bring in items they cannot accept any responsibility of the quality of items and how they will be affected when printed or embroidered. I brought the issue to Mike(I think that was his name) so he is very familiar with this situation. Mike said that he could replace 4 of the hats that was on December 16th of 2021and I'm still waiting on my hats after contacting them twice I haven't received a response back yet. I was very upset about the situation because I took a loss it's already a struggle financing your business when you are just starting off but it's definitely a lesson learned. I love supporting local businesses, but this one I won't be doing business with again. The hats that I couldn't use I donated them so at least someone can get use out of them.
J's Silkscreen Great service best Quality around, I will not go anywhere else. The best staff ever! You will never find a better staff that makes you feel so special, as a long time customer; Mike and Julia are the best people you'll ever meet they'll go above and beyond to make it right for you and meet your expectations, just give them one chance and you WILL be Hooked... They are the BEST in Michigan. "No Brag Just Facts"
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