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Apscrubs
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Apscrubs reviews
Information about Apscrubs
4,83
100 reviews
The opinions come from external websites
Last update: 10.06.2022
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See example1631157632
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM2OEllbXR3RRAB!2m1!1s0x0:0xe636e11f6a805957!3m1!1s2@1:CIHM0ogKEICAgIC68IemtwE%7CCgwIgPvliQYQyMO9oQI%7C?hl=en-US
24
google
https://www.google.com/maps/place/?q=place_id:ChIJJbXiIt8OK4cRV1mAah_hNuY
Hi there. We pride ourselves on customer service and are sorry to hear about your experience. We value your feedback and we would appreciate a chance to earn your trust back. We would like to look into this further. Please reach out to us and ask to speak with one of the managers, or e-mail us at [email protected] . Again, we apologize for your experience and hope you will give us another chance in the future.
1630356616
3
I ordered scrubs with Apparel Pro through my employer over a month ago. This is not the first year I've used them in the past through the same employer and know that it takes a bit to get them, 2-3 weeks usually. I had heard from some of my co workers that they had called to get updates on their scrubs as well and where informed that Apparel Pro was behind on orders. Cool, understandable we are in the middle of a pandemic and people are short staffed every where and there is delays in shipping and services, no biggie. I'll keep waiting (that was 2 weeks in), most coworkers that ordered at the same time I did got theirs after about 4 -5 weeks. I was patiently waiting, kept checking online for status updates, order just shows as processing. I sent an email to customer service almost a week ago, no reply. I finally decide to call personally for an update, who ever answered was extremely rude, placed me on hold (which is fine if it wasn't for how rudely he did it) and finally proceeds to tell me that my order just got to them but still has to be sent out for embroidery so maybe by the end of the week or next week I'll get them. Well with Labor Day coming up I'm expecting another 2-3 week delay which will put me at a 2 month wait. No explanation, no apology nothing from Apparel Pro. Again I understand things happen and I am ok with that, what I am not ok with it the lack of updates and the rudeness and lack of customer service that I have experienced. I unfortunately will have to continue using Apparel Pro because of my employer, but personally I would not recommend them for your uniform needs if you have other options. Its a shame because it seemed to be a good place based on reviews and previous experiences. Maybe the are just having a rough year or a rough day but hope the customer service improves soon. Oh yea, my card was promptly charged abut a day or two after placing my order, so apparently no delays in being charged at all. 09/08 Finally got the update I was looking for. Things happen, I get it, not your fault. That I understand. Thanks for calling me and giving me the update.
1607618046
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURpNmJTQnJRRRAB!2m1!1s0x0:0xe636e11f6a805957!3m1!1s2@1:CIHM0ogKEICAgIDi6bSBrQE%7CCgwI_pvJ_gUQqM6H2wE%7C?hl=en-US
Renee Torres
google
https://www.google.com/maps/place/?q=place_id:ChIJJbXiIt8OK4cRV1mAah_hNuY
Hi Renee, We apologize for the negative experience you had with Apparel Pro. As you can see from all of our outstanding reviews, we pride ourselves on our customer service. It seems as if our communication could have been better. We were unaware of the extended backorder, the vendor failed to notify us. This has been a trying an unprecedented time for all suppliers and unfortunately this is one of those frustrating times. When Doreen called you, she was trying to offer you an alternative option. We could have substituted the same bag with a different print with the embroidery and have it ready for you in two days, but you were too upset to listen to any alternative options. You told her you were going to call her back but never did and instead you wrote this review. At that point we issued you a credit immediately, but unfortunately the banks take a few days to get it to you. We also followed up once more that day and left you a voicemail to offer you the alternative, but you never called us back. We wish you could have given us that opportunity to make this right for you and hope you will give us another chance in the future. Please let us know if there is anything we can do to resolve this for you.
1608317353
1
Horrible customer service on a special order. Placed the order in person on Nov. 4th. Called and spoke to Chad on Nov 21st who merely gave lip service. Never bothered to check the status of the order. Told me the order would be ready for pickup by Dec 5th. Called again on Dec4th to make sure it was ready for pickup before driving from Buckeye to Tempe. Spoke to Chad again. Was then told he couldn't find status of order then placed on hold then disconnected. Called back and was told item never arrived therefore was not embroidered nor ready for pickup. Asked for someone to follow up on with a phone call on Monday, Dec 7th. Still didn't hear from anyone until I called them on my lunchbreak. Got another song and dance from Holly- order was backorder but vendor never called yadda yards yadda. Got a call from Doreen that they were sorry couldn't find the item etc. By this time, I told her to cancel and refund immediately. Supply chain management and special orders should be followed up on by the store placing the order and they failed miserably. Now I wait for a refund....we will see how long they wait to do that! I will NEVER order or recommend this place ever. UPDAT: its now Dec 10th and still no refund. Continued horrible service!
1596508487
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ4cjlUWU9BEAE!2m1!1s0x0:0xe636e11f6a805957!3m1!1s2@1:CIHM0ogKEICAgID8r9TYOA%7CCgwIx5Kj-QUQiO-9tAE%7C?hl=en-US
pariese lewis
google
https://www.google.com/maps/place/?q=place_id:ChIJJbXiIt8OK4cRV1mAah_hNuY
Thank you Pariese! We will let Joe know to keep up the good work. Thank you for being our customer.
1596551375
5
The customer service at Apparel Pro was outstanding. Joe was super helpful and assured me until I found exactly what I needed.
1652033791
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyN0oycGN3EAE!2m1!1s0x0:0xe636e11f6a805957!3m1!1s2@1:CIHM0ogKEICAgID27J2pcw%7CCgwI_5HgkwYQ8L3D4gE%7C?hl=en-US
Spencer Busler
google
https://www.google.com/maps/place/?q=place_id:ChIJJbXiIt8OK4cRV1mAah_hNuY
Thank you Spencer for the review!
1652102438
5
Love Apparel Pro! Always kind and helpful!
1632975242
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2cnN2M1BREAE!2m1!1s0x0:0xe636e11f6a805957!3m1!1s2@1:CIHM0ogKEICAgID6rsv3PQ%7CCgsIivPUigYQ-JjnHA%7C?hl=en-US
Sabrina Ahumada
google
https://www.google.com/maps/place/?q=place_id:ChIJJbXiIt8OK4cRV1mAah_hNuY
Hi Sabrina, We are sorry you did not get our notifications. Sometimes our texting service we use gets blocked, and your e-mail may have ended up in a junk folder. We are working on a few things to try and fix that. We appreciate you as a customer and hope to see you again soon! Let us know if there is anything else we can do for you.
1633372209
3
Put my order in online and chose the option to pick up in store. It said I was going to be notified when my order was ready. I kept checking online and my order status just says processing. I finally called and the guy who answered the phone said that Apparel pro had tried to reach me the next day to tell me My order was ready. I told him I received no email, text or call. Kinda weird this is my first experience with them so just Becareful with the online ordering. But really do appreciate the discount for nursing students!