I visited the IWC boutique with my wife and our little baby boy, in order to purchase one of my favorite IWC models. The whole experience was absolutely fantastic! with the two ladies Niki and and Stefanie being super friendly and cool making us feel welcomed and relaxed during our quite long . We feel so satisfied with our choice, Thank both of you!!
Hello Mr Keith, Thank you very much for taking the time to leave us a review. We're sorry to hear that you're not completely satisfied with your experience with us. May we invite you to email btq.singaporembs@iwc.com with your contact information so our boutique manager may follow up with you directly, please? Thank you very much and hope to hear from you soon.
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The service is okay but better then the one in ION the staff product knowledgeable is not there being a boutique I expect the staff should be well versed in their product. They should be more then a sales person they should be strong advocate of the brand.
Ashley and the entire team at IWC Costa Mesa are an approachable, informative, and a highly customer focused group. You will hear horror stories of the hoops that people have to jump through to purchase a luxury watch. I can assure you the team at Costa Mesa does none of that, at least not to me, and I am a first time buyer from their store. They are extremely pleasant to work with and I will continue to purchase from them for any IWC I plan to get in the future. Thanks Ashley and Team!!!