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Ashley and the entire team at IWC Costa Mesa are an approachable, informative, and a highly customer focused group. You will hear horror stories of the hoops that people have to jump through to purchase a luxury watch. I can assure you the team at Costa Mesa does none of that, at least not to me, and I am a first time buyer from their store. They are extremely pleasant to work with and I will continue to purchase from them for any IWC I plan to get in the future. Thanks Ashley and Team!!!
Hi Noah, thank you so much for taking the time to let us know how Mark and Brandon did. We hope to help you again in the future!
I worked with Mark and Brandon on the purchase of a new timepiece. While I knew I wanted an IWC, I was split on my decision between a couple of models. Both of these gentlemen were exceptional. They took time to explain each piece, the history behind them, which movement was in each piece. I spent many hours deciding and it always came back to the movement inside the timepiece. While I continued to try each one on, and then decide which colorway I wanted, they were fantastic about chatting with my wife and keeping her entertained while I made my decision. I cannot begin to praise them enough on their fantastic customer service. Both of these gentlemen knocked it out of the park, both in customer service, and knowledge of their products. If youre looking for an IWC watch, do not hesitate to ask for Mark or Brandon. You will not be disappointed with your experience. Gentlemen, I hope you have an opportunity to read this and understand what a pleasure it was doing business with you. Thank you for a truly exceptional experience.
100% Customer service.. Aymen and Ewelina were perfect. I sent my watch for a service and other things.. I was told it would be 5 weeks.. And to the day it was ready and returned.. My timepiece now performs as the manufacturer intended.. Thank you.. There were additional service's offered eg polishing.. that were carried out free of charge. You can't get better than that..