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Hondacarsofrockwall
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Hondacarsofrockwall reviews
Information about Hondacarsofrockwall
4,55
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybTk3WXRRRRAB!2m1!1s0x0:0x4a26b5e27191b158!3m1!1s2@1:CIHM0ogKEICAgID2m97YtQE%7CCgwIuP65lAYQiO--hwI%7C?hl=en-US
Robin Petersen
google
https://www.google.com/maps/place/?q=place_id:ChIJbRajW3yqToYRWLGRceK1Jko
Robin, we apologize for your extended wait time and assure you this is not how we aim to treat our customers. Please give me a call at your convenience so we can discuss this further. Dave Tunnell Parts and Service Director 972-670-7219
1653754445
1
Waited 2 hrs for my tire to get plugged someone went to lunch and forgot about me service manager didn't seem to care and said it was a courtesy to get my tire fixed even though I paid for the bumper to bumper warranty they made me feel like I should grateful the did that for me
1653939932
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPOEluYjVRRRAB!2m1!1s0x0:0x4a26b5e27191b158!3m1!1s2@1:CIHM0ogKEICAgICO8Inb5QE%7CCgwI3L3UlAYQsKKzmAM%7C?hl=en-US
Nitesh Pandey
google
https://www.google.com/maps/place/?q=place_id:ChIJbRajW3yqToYRWLGRceK1Jko
Nitesh, We regret to hear about your wifes recent experience with our dealership. Wed appreciate the opportunity to speak with you and address your concerns further. Dave Tunnell Service Manager 972-670-7219
1654114393
1
Today we took our Honda Odyssey for a regular maintenance. When my wife was driving back home after the service, she noticed a crack on the top of the windshield which was on the passenger side that was never there before. She called the dealership right away and spoke to a lady who escalated the situation to the maintenance team. After few minutes, a person called her back saying after checking the arrival picture, it was their fault and asked her to come back so that he can check if they need to order any parts. Upon arrival, the technician was sorry and told my wife that they will fix it for us but after a few minutes his boss told him that they will not cover it since she did not notice the crack while she was checking out and the windshield was cracked while she was driving home. We asked the leadership if they can show us pictures or video of our car during checkout to confirm that it was not their fault. They said they dont have that and it was my wifes fault and got that windshield cracked on her way back home. Also, the whole ordeal was very unprofessional and non of the managers even introduce themselves. What an awful experience for being a loyal customer. We even bought that car from them. Today they lost our business and trust forever. We are also making formal complain with Honda.
1654300953
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSUNPN0k0cRAB!2m1!1s0x0:0x4a26b5e27191b158!3m1!1s2@1:CIHM0ogKEICAgICO7I4q%7CCgwImcLqlAYQqMzfsAE%7C?hl=en-US
Karen Ordner
google
https://www.google.com/maps/place/?q=place_id:ChIJbRajW3yqToYRWLGRceK1Jko
Karen, thank you for the wonderful review of your experience with Jason. We are so happy to hear he was able to assist with your tire light and inspection.
1654570551
5
Jason was very patient and helpful because I had to return to the shop when my "tire" light came on plus needed to get it inspected. Apparently my car would not communicate with your computer and Jason kept me updated throughout.
1651681999
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyd2NYdDJnRRAB!2m1!1s0x0:0x4a26b5e27191b158!3m1!1s2@1:CIHM0ogKEICAgIC2wcXt2gE%7CCgwIz9XKkwYQyKaLpAM%7C?hl=en-US
John Tran
google
https://www.google.com/maps/place/?q=place_id:ChIJbRajW3yqToYRWLGRceK1Jko
Hello John, Thanks for your positive feedback. Thanks again for choosing Honda Cars Of Rockwall, and we hope to see you again soon!
1651677499
5
Went in for a walk in service and they got it done quick!
1650714574
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyMFpMc2RBEAE!2m1!1s0x0:0x4a26b5e27191b158!3m1!1s2@1:CIHM0ogKEICAgIC20ZLsdA%7CCgwIzs-PkwYQiPD-ugE%7C?hl=en-US
Steve Arellano
google
https://www.google.com/maps/place/?q=place_id:ChIJbRajW3yqToYRWLGRceK1Jko
Steve, we understand your frustration and regret to learn of your recent experience. We have shared your feedback with our team.
1651704210
1
I don't recommend this dealership, unprofessional. They make you drive one hour, then when you arrive they say they are out of cars even though they confirm it before you start driving there.