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Thank you for posting this review Rakesh. -Martin Smithmyer
1628513003
5
It was a great experience. Got help in choosing the plan. Helped me with various information by Michael Nierderman. Also Simone was quick to address any question. The pick up was on time and efficient
My experience with Americord was amazing! Deciding to store my baby's stem cells was no easy decision. But after speaking with my salesperson Gail Peck and many additional conversations with the client service team, I knew I made the right decision Thank you Gail Peck for guiding us and being very patient with us to go over all the queries and able to help us make the right decision.
Thank you for posting this review. We are very grateful to have you as a customer Isabel.
1630281741
5
Americord was great every step of the way! Their team contacted me early on and explained the various options, and then followed up to ensure I didn't have any questions. The staff is professional, knowledgeable, and warm. The process was so simple, and my doctor even commented how easy the instructions were to follow and the kit was to use. I feel totally confident banking with Americord.
I have to say that they have the greatest customer service. My baby was born couple days before hurricane Irma hit south Florida. By the time we called the carrier, they have ordered them to evacuate. After a few calls, they found a carrier to get the sample, however no planes were flying out of the MIA or FLL airport. After a lot work they managed to get a plane from Palm Beach, however the price was extremely high. they called to see if I wanted to incur with the costs of the flight. I obviously told them that was completely out of my budget ($4000 for the flight) and decided to not bank the cord blood. Five minutes after that call they called back and said that their supervision decided to incur with the costs and get my baby's cord blood to the lab. We are so grateful.
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