Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Good Morning Peter, Thank you for leaving us your feedback. We are very happy to hear that you were delighted with the service offered by the team in store but we are terribly sorry to hear of the issue you are experiencing an issue with the bed you purchased. In order to investigate the aftercare service issues you have experienced, please email us your order number and full delivery address so we can locate your order on our system and investigate? Our email address is [email protected] and please put FAO Kishan in the subject line. Your unique reference number is #196707. We do hope to hear from you soon. Many thanks, Kishan
1565260723
3
I got coffee..yes and that free coffee resulted in me buying a bed. Friendly staff, good knowledge of beds. Sadly one profile bed on display broken which let down the store, should be immediately repaired, removed or replaced. And then profile bed lasted a few months of infrequent use before the motor stopped working. Shop staff great but badly let down by customer service of manufacturers. Did not phone back within 24 hours and needed me to chase up for nee motor. Not impressed with head office/manufacturers
Good Morning Alan, Thank you for taking the time to leave us your review. We are sorry that you are unhappy with our prices. As a company, we are committed to reviewing our prices regularly to ensure they are competitive. We want to offer our customers the best value for money and to ensure we do all we can to achieve this, we do offer a price promise service. Full terms & conditions of this can be found on our website. Many Thanks, Leanne
Good afternoon, Thank you for your 5 star review of our Stockton-on-Tees store, we're happy to hear you had an excellent experience with our in-store staff. We hope you buy with us again! Best wishes, Charlie
1627132459
4
Staff helpful and still followed covid safety ruleseven offered us complimentary cold drinks as the weather was very hot.