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I'm sorry you feel that we charge higher prices for bringing in your own equipment. We charge the same price for installation whether you bring in your own equipment or not, however as a way to offer our clients fair prices we give discounted labor prices based on what you purchase from us. We still spend the same amount of time on each car and all we are doing is charging you for our time. As far as your wait while installing your stereo we charged based on the average time to install your equipment and not the full 8 hours your car was there. I remember the issue was with the dash kit you brought to was not updated for your year mustang. We order our equipment directly from the manufacture and which is always the most up to date equipment. This gave us a lot of issues as we tried to complete your install. We do not like to make excuses, however we rather give you a five star installation rather than letting the car leave our shop half installed.
1528286641
1
Go elsewhere do not buy anything from the internet and bring it here because they will up the price on you for sure they don't like when you bring stuff from other people because they'll charge you more so my advice to you is go elsewhere when I got my radio installed I waited there from 10 a.m. to 6 p.m.
Ken, I would like to apologize for not meeting your needs. When you called in today I carefully listened to all your needs. You told me that you wanted to have Bluetooth capability for both you and your wife and a backup camera for your 2011 Mazda 6. I then asked you if the car was for you or your wife. You replied that it's for both. I then asked you if you guys picked out the car together. You replied "yes". I then invited both you and your wife to come to our store so that I can show both of you some different options within your budget. You strongly disagreed by telling me "that will never happen ". As I listened to your concerns, I realized that your free time is limited. I wanted to save you time by inviting you to our store. That way you would be able to get a proper quote and not just cheap price to get you to come to our store. Coming in also saves you the hassle of getting false information over the phone. How can we properly quote without seeing your car and having you choose what you like and don't like? For example, there are a dozen variations of back up cameras that would work with your vehicle. There also over a dozen options available for Bluetooth touchscreen stereos for your car. Another concern of mine is that some Mazda 6's may come with Bose, steering wheel controls, and climate controls that are displayed on the factory stereo . These can all have affect on the price. My concern for all of my clients is to make sure your completely satisfied with your experience with us. If you would like to come in the future, I would be happy to show you the many different ways we can approach this upgrade. Best Regards, Eddy Lamour Owner
1512783836
1
I called today to get some rough ideas of what what it could cost to get a new stereo and a backup camera. Unfortunately, they refused to provide *any* information over the phone. They just kept saying "Well, if you come into the store I can help you." It's disappointing because they have a bunch of positive reviews, but we just don't have time to drive to every single place just to get some basic information.
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