Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
I called in to order, was told they don't take orders over the phone to use the online ordering. I decided to just order in person. I went in and ordered two things for breakfast that they had on their website that I was going to order over the phone. The guy working the counter seemed confused by my order of toast with jam and a smoothie. The menu on their website is not their menu? After a long convoluted process of putting the order in the guy tells me they only have orange marmalade and included is a picture of the EXACT amount of marmalade I paid $1.50 for. Honestly like smaller than a medicine cups worth. Covered maybe one slice of their 2 smallish sourdough toast slices they gave me if I really stretched it. Then he tells me no pineapple for the smoothie and instead of offering money back or an alternative, he told me to find another ingredient on their menu. It's also weird they present themselves as being a very independent local place with fresh ingredients, but for my smoothie pulled out a bag of frozen Dole brand berries. Also there was like 4 customers in a place that can't take phone orders? This whole experience cost me $15. No clue how they have such high star rating, but y'all need to demand more out of your eating establishments if you think this is acceptable.
Cute cafe but unfortunately the customer service was poor as I watched the barista talk very harshly to other guests that didnt have a mask with them. When she was confronted about this she was defensive rather than apologetic. It created an angry atmosphere to an otherwise very special coffee shop.
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