The Kitchen Showcase reviews

1651532265

Peter Torquil

google

2

We gave Kitchen Showcase 2 stars mostly because the sales rep did such a poor job on the design and follow-through for our new kitchen (however, everyone else there, from the delivery driver to the service tech, has been great). The cabinets are great, but the process of getting them repaired and up to the standard that we ordered has taken over six months and been needlessly stressful. If you go with KS, we recommend the following: 1. Make sure you understand the details on the plans; they use codes for the different drawers/cabinets on the drawings, so have them describe what exactly each code stands for; 2. If you have special instructions for inside the drawers/cabinets (like slide-out shelves, slow-close, etc.), make sure those are described in the plans as well. We didnt, and we paid for it in big delays. 3. If your kitchen install starts to go south, make sure you contact the manager who oversees the Sales team to get the issues resolved. Ordered the cabinets in May 2021, and they were installed in October 2021, at which point it was obvious some things had gone wrong: 1. Received TWO pullout cabinets for the trash and recycling, when we only ordered one. We have a small 12 X 20 kitchen, so we couldnt understand how the rep would think we needed two. The rep wouldnt take responsibility for it, but over a dozen calls and months later, we got that resolved by getting the two pullout shelves we ordered originally. 2. The pantry as delivered had just standard shelves, not the slide outs we ordered. When asked why they were missing, the sales rep said to the effect that there were a lot conversations going on and I didnt have a chance to write everything down, implying it was somehow our fault that it wasnt clear. (?!) 3. Ordered a double swing-out shelf in a lower cabinet. After it was installed, we discovered the rep has mismeasured it, in that the cabinet door was partially blocked by the fridge, so the swing outs could only come out half way. Four months later, the rep agreed to credit our account for the cost of having our GC fix the error. 4. Small 9 drawer came as a standard close when it was supposed to be slow-close. It took SIX months for the rep to finally send out one of their service guys to install slow close sliders, and this only after we alerted his manager. During that interval, though, the rep told us it was 1) on a truck on its way, 2) in the store somewhere and then finally, 2 weeks ago, that 3) the manufacturer doesnt make their 9 drawers slow close! We understand that "to err is human", but the fact that our rep didnt take responsibility for the errors and then stopped responding to our emails, calls and texts in the midst of trying to get these errors rectified made the experience very unpleasant. We recommend that if you go with KS, request one the reps mentioned in the 5 star reviews. Not surprisingly, our rep was not mentioned in any of them.

1649363034

j h

google

1

Left 3 messages for consultation, they never call back!

1619107384

Naples Boulder Foodie

google

Naples Boulder Foodie, thank you for taking the time to write a review. We're thrilled that you are pleased with your kitchen and bathroom cabinets and with Larry and Zane's customer service!

1639949516

5

Larry and Zane serviced our KitchenCraft cabinets in the kitchen and bathrooms in a most professional manner. And they gave us tips on maintaining the cabinets. Definitely 5 stars!

1607395128

L. Lopez

google

Thank you for taking the time to write a review, L. Working with you on your kitchen, office and laundry room cabinetry was a privilege and it is a pleasure to learn that our products and Alfredo's work exceeded expectations.

1644257111

5

We purchased a new home and met with Charlie to design our kitchen, office, and laundry room cabinetry. We are so happy with the install, quality and ease of use. We recently needed to reinforce an office cabinet because of the safe weight. Alfredo, the service technician who responded was so professional and went above and beyond to complete the reinforcement of the cabinet and a kitchen drawer that was a bit loose. Thank you, Alfredo, for all the time you spent in completing the work and to take the time to explain what you had to do.

1625181489

Error 10110

google

Apologize to hear what youve written about your experience while installing with our company. We would appreciate knowing the details so we can improve on the areas so we can be better going forward. Please reach out to our general manager at 303-799-9200 who would love the opportunity to discuss in more detail.

1625692151

2

I leave my review as an installer. The quality of the cabinets is ok and its not the manufacturers fault, but whoever measures and designs your cabinets for these new houses we install should be fired and someone that knows what theyre doing be hired. The time and money that your mistakes have cost me is completely unacceptable. My crew and I cringe when we see that we have to install another house full of cabinets measured and designed by kitchen showcase. Im this close to telling the builder that if kitchen showcase supplied the cabinets, they can also install them. Please hire much much better designers. Thanks.