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I'm very disappointed having to write this review I had been told many good things about this place. My brother in laws wedding was out of town and he set everything up for my husband (His best man) and 12 of his groomsman to get their tuxes from here. 1st time walking in already started on a bad note. My husband and I walked in we barely even had the chance to state who he was and what why was there. We were given attitude right off the bat. Then I was told to wait outside cause they were At capacity. Due to Covid which was understandable. She measured him and we were told to everything was good and she would let him know when to pick it up. Then when picking up his tux the pants didn't fit at all not even above the knee. She had the nerve to tell us it was my husband's fault he told her he was a 36 when she measured him a 39. She did figure out a different color of pants that would work and gave us a few names he might be able to trade with. Thank God others had the same problem and he had the right color or he would've been the only 1 not to match. Come to find out at least 6 of the groomsmen including the bride's father had issues with their tuxes and getting measured wrong or not properly sized. Poor thing was literally holding up his pants during the father-daughter dance his wife left to buy a belt. On top of it, all the vest clip in the back to tighten was broken it kept falling off the whole night the shoes didn't fit. She also told my brother-in-law that she wasn't the 1 who measured him which was a lie and that he probably just didn't want to wear them the right way. Upon getting back into town my husband was admitted into the hospital due to complications with his diabetes. We weren't able to return it that Monday I called and spoke with another girl who said it was ok to return it another day. 10 mins later received a call saying we were being charged $25 a day which were never told could happen or signed anything agreeing to it. I truly didn't have the energy to go back and forth Or I would've asked for a refund or discount off the $205 we paid to rent it for 1 night.
Thank you so much Sabrina. We absolutely loved the pictures of your beautiful family!!! Congrats on your special day!!!
1545590767
5
The crew at Mr. Penguins Tuxedo did a wonderful job all around!! My husband and son looked fantastic for our wedding! Thank you for contributing to our big day!!
We are so sorry that the wrong vest color came in for your best man. I hope youll come by the store and talk with our GM to see how we can make things better in the future. Thank you.
1557798604
1
Price quoted one thing, tried charging another. My husband paid deposit on all of our groomsmen tuxes and they still tried charging my brother a deposit for his tux when he got fitted. Told us the ring bearer tux would be free with 5 tuxes then tried charging us for it. Didn't order one of our groomsmen tuxes with the others and it BARELY got here on time. Best man's vest was supposed to be canary yellow and we got red. was told, "oh we can order another one" TWO DAYS before my wedding! I will never go here again and will NOT be recommending them to ANYONE! Very dissatisfied with our experience. If I could give negative stars, I would.
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