2020 VISION CENTER reviews

1457636462

Stephanie Aguilar-Smith

google

1

I arrived promptly for my appointment, and it took almost 45 mins for the optometrist to see me. The clinic was NOT busy. In fact. my fiancee and I were the only ones in the lobby. During initial conversation, the optometrist asked me if I was wearing my contacts, which I was because I have incredibly poor vision. The attendant, who had run my essential exams, measured me with my contacts in, meaning I'd have to redo all my exams. She NEVER asked me if I was wearing contacts. Also, she works in a vision clinic and DID NOT NOTICE I was wearing contacts. After the quickest appointment I've ever had, he gave my results and gave me a trail pair to wear. I wore them for about 3-4 days and then called to order contacts. The woman who answered told me they were incredibly busy and would return my call. She never did. I then called again, told her my call was not returned for which she did apologize on behalf of her company, and then placed my order. After waiting over a week and half for my contacts to arrive, I called asking when they should arrive. She explained they do not place order until they believe they received enough orders. IT'S NOW BEEN WAY OVER TWO AND HALF WEEKS, AND I AM STILL IN THE TRAIL PAIR, bc I am waiting for the contacts I ordered. These contacts are designed to last that long. I waited three more days to see if my contacts had arrived, and THE PHONE IS OFF THE HOOK. I'VE CALLED 5 TIMES. LITERALLY, THE WORST CUSTOMER SERVICE AND CARE I'VE EVER RECEIVED FROM AN EYE CLINIC. And, this is coming from someone who has used contacts/glasses for more than 20 years. UNACCEPTABLE.

1516814386

abbygale johnson

google

1

They waited 12 days to get my glasses, I did call and ask if they were in, and they got an attitude with me when I called, they waited 2 hours for 2 exams they made me redo 1 exam, and I thought it was unnecessary, they were very rude to my grandmother, she asked them if we was done, and one women klept walking away like my grandmother wasnt even there.

1566400729

Tenesha Gaither

google

5

Great staff. Never have an issue when Im there. Fast and reliable services!

1630263818

zena mosley

google

5

Very helpful and nice.

1654120187

Jarome Kirkland

google

3

The doctor is knowledgeable; he is adequate for sure. No problem with the actual work they do with exam process and diagnosis. In the three years that my family have been coming here the staff have not been known to be overly accommodating or polite. The staff members can sometimes be a little short or preoccupied; sometimes seeming inconvenienced by questions. Overall; it could be worse but some room for improvement also.