Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
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Your customer feedback profile can bring as much as 23% of traffic to your website.
I was having a very bad work day, I needed some information, as I do not live in the area. I stood in line for about half an hour and watched one of the ladies at the customer service counter bully, harass, and be very rude to all the customers. The other lady, Ashley I think it was, was doing everything she could to keep everyone happy both behind the counter and in front of the counter. Unfortunately the other lady caused the customers to be incredibly rude to Ashley. I cannot say enough how sorry I am to Ashley that she had to put up with the other lady. I appreciate Ashley's kindness in dealing with me even though she couldn't help me. I will never return to this store. And I will tell other people to avoid Fred Meyers in the future, which is sad because I've really liked Fred Meyers as a brand.
Miguel was wonderful at letting me know a run in I had with 3 employees that were supposedly on break but still in uniform and badges on were being rude and unprofessional. It started in the garden area and after I was done finding what I needed for my backyard I started walking to the home area to see if I could find something to help with a project, I turned around the 3 girls were following me and still being rude with nonverbal gestures. It made me uneasy and feeling harassed so I stopped looking for my other items and went directly to just getting my food to cook and while I did that I called to speak to a manager. Miguel came to find me and was very professional and understood my concerns and let me know its not tolerated and those he knew I was talking about would be educated. So big thank you to Miguel and I hope I not anyone else gets treated like that.