Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
"You have really wide feet!" It wasn't a surprise to the customer. He had come to a store specializing in wide shoes, after all, so it was strange to hear the proprietor speak disapprovingly about them. Between the odd customer service and the poor selection, Zappos seemed like the better alternative.
Just because you have "wide feet" doesn't mean that you want to spend $200 within a selection of 10 (male) shoes.... Either give me a very nice selection or give me value. -business model = fail
I walked in, they asked what I was looking for. I said something I can walk around in mud with. The woman on the floor asked if I was looking for boots then? I said sure. She asked me my size, I said a 9. In less than a minute she was back with a pair of boots. I tried on the one for the right foot. It fit perfectly! It wasn't tight, it fit over my high instep and I had room to wiggle my toes. I asked, are you sure these are a size 9? She said, yes they are, all our shoes are a double wide. I was amazed, this is the first time in years I found a shoe, let alone a boot that fit me perfectly. I have a very wide foot. She asked if I wanted to try the other one. I said yes, of course. Took a few steps around and they both fit great! I paid $110.34 total and walked out with a brand new pair of boots that fit wonderfully, in less than 10 minutes!!! If you have wide feet, this is the store to go too! They have great selection and styles! I will be shopping here forever!