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Dear Zoran, I am sorry that you have been dissatisfied with your treatment outcome so far. We had a follow up appointment scheduled for today which unfortunately you did not attend. I would like to offer you a further free of charge follow up appointment in clinic to reassess the results of your treatment and see if any adjustments can be made to improve the outcome for you. Please contact the clinic if you would like to arrange this. Thank you Best wishes Dr A Kapoor
1624981219
1
I am entirely unhappy with the result of my botox treatment. Not that my lines didn disappeared but the new one has formed.I went for the correcion, but the frown line still remained and the right eyelid and the eybrow slightly droped.So after the treatment and 320 less in my pocket, my appearance is the worst then before. I had treatments before abroad and the results were absolutely amazing each time, also much cheaper.
Dear Joanna B, Thank you for taking the time to post a review of your experience at Face Clinic London. We aim to always achieve the highest standards of customer care and satisfaction and we are sorry that on this occasion you have not seen the desired outcome of your treatment. Please contact us directly on [email protected] to further discuss your individual case and arrange a free of charge review appointment with the doctor who treated you. Best wishes, Dr Anita Kapoor, Face Clinic London
1502114642
1
I really not know why there is so many positive comments (probably from friends and family all people that work there). I'm absolutely disappointed with treatment, there is no results at all and even after week is even worse then before. I did write short messenge to the clinic but they did not respond, not even say sorry. I do not recommend and will never go comeback again, I only lost the money and time!!!
Face clinic is amazing. Lovely clinic with a homely vintage feel in the heart of Soho. Fantastic Doctors. My favourite is Dr Anita Kapoor shes amazing with a very gentle less is more approach. I wouldnt dream of going anywhere else in London, better than any clinic in Harley street. 6 star service.!!!!!! Great prices.with such a personal touch. Visiting here always feels so special Im really surprised about the negative review thats showing below mine. Please read the other positive reviews apart from mine. This clinic is amazing I have been coming here for 6+years. I had an appointment in Nov 2021 and will be going again end of April 2022 I just wanted to update my glowing review for the whole clinic especially Dr Kapoor & Dr Lister.
Dear Kail, We are so sorry that the treatment that you received was not to the high standards that we pride ourselves on. Our business is based on the satisfaction of our new, and long term clients. We try hard to exceed expectations wherever possible - and 9/10 of our clients recommend, or highly recommend our clinic based on the feedback that we receive. Sadly, on this occasion it appears that we have failed to deliver on the service expected. We are sorry. Your feedback has been passed on to all team members within the clinic to help avoid problems like this happening again in the future. As part of our apology would like to offer you a 25% discount off any of our treatments if you would like to book again with us. If you would like to speak to one of our doctors, or book an appointment, please contact us on 0845 604 4992 or email [email protected] Once again, I apologise on behalf of everyone in the clinic. Kind Regards, Matt Clinic Management Team
1447281227
1
Had botox several times elsewhere with no problem. But I am afraid everything you do not want to happen, happened. Sunken eyebrow and droopy eyelid. Doctor and practice pleasant enough but at the end of the day comes down to the treatment. Won't go again.
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