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My sincere apologies that your experience was not ideal. A manager will be reaching out to discuss.
1650905630
1
My lease is ending soon and am considering brands to change. Stopped in and was ignored, disregarded and they even discouraged me from test driving a car. As an african american im kinda use to that treatment but they took it to another level.
Thank you for bringing your concerns to our attention. We strive to exceed our customers expectations and are sorry we were not able to meet yours. If you would like to discuss further, please feel free to reach out to our Customer Experience Manager at 440.703.8636.
1646752337
1
Lousiest bmw dealership Ive contacted all year and last year I wish you the best of luck if youre working with eric terrible salesman and really unresponsive. 0/10 wouldnt ever recommend to anyone.
Thank you for your kind words, Keith. We very much appreciated hearing about your wonderful experience with Michelle.
1648475784
5
Great experience buying a car from here. Michelle Laughman was my sales rep and did an amazing job of coordinating me getting the car as I live a couple hours away. The back of the passenger seat was scraped up and Michelle got it fixed on the spot! The entire crew was friendly and willing to help with anything I needed.
I had the most unprofessional experience at this Dealership. Michelle Laughman and her manager were very unprofessional, very unresponsive to my inquiries. We were negotiating a car that they had for sale and they indicated that they will call me back in 2 hours to counter offer. No one called. I called back her and her manager Mark several times and texted Michelle and emailed her without any response. The next day I did the same thing and few hours later, I come to know that the car was sold. It turned out they were hassling the deal with another buyer and made sure not to contact me until the sale was completed. They did not have the courtesy or decency of good salesmanship to call me. I would never shop at this BMW Dealership ever. They wanted to only pay 24K for my trade in where I showed them documentation from another BMW dealer that my trade in value was at minimum 30K. There will be a recession one day and all these bad salespeople will starve for deals. Good salesmanship always prevails and always generate sales in good and bad times. Very Unprofessional!
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