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Polish
Swiss
Tourneau
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Tourneau reviews
Information about Tourneau
4,37
200 reviews
The opinions come from external websites
Last update: 11.06.2022
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See example1643567321
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtd2VlMnJnRRAB!2m1!1s0x0:0x469fecd553d6387f!3m1!1s2@1:CIHM0ogKEICAgIDmwee2rgE%7CCgwI2bHbjwYQwPmC0QM%7C?hl=en-US
Deepti Mittal
google
https://www.google.com/maps/place/?q=place_id:ChIJ_4BslPpYwokRfzjWU9Xsn0Y
Thank you for sharing your feedback with us. We are deeply disappointed to read that you did not have a positive experience during your recent visit to our store. We would greatly appreciate the opportunity to speak with you personally regarding your experience. If possible, please share your contact information at https://www.tourneau.com/customer-service/contact-us and a member of our team will be certain to reach out to you. We hope to hear from you.
1643568924
1
Worst customer service ever. Arrogant snd rude. Would never buy from this store.
1636513199
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHMmVLWl9RRRAB!2m1!1s0x0:0x68e5b731905e2c0!3m1!1s2@1:CIHM0ogKEICAgICG2eKZ_QE%7CCgwIr-usjAYQ6PSn0AI%7C?hl=en-US
steve f
google
https://www.google.com/maps/place/?q=place_id:ChIJSfBqxTzEyIARwOIFGXNbjgY
Thank you for your feedback. Due to the high demand for Rolex timepieces these presentation timepieces have been introduced to give our clients the opportunity to try on and see some of the timepieces that are not readily available in our boutiques. These exhibition timepieces are not for sale for any clients. Our sales professionals will gladly take the time to understand the timepieces of interest for each client and by having the presentation pieces on hand it often offers an opportunity to better identify the timepieces most suited for each client. We do apologize for any disappointment this may have caused you. Tourneau | Bucherer prides itself on being one of the largest retailers of pre-owned watches, which we are pleased to offer as another purchase option for our clients. Should you wish to speak with a sales professional regarding your timepieces of interest, please do not hesitate to contact us at https://www.tourneau.com/customer-service/contact-us.
1636049965
1
Bait & Swtich Several current model Rolexes on display (Explorer II, GMT and Sky Dweller) only problem is that wont let you buy, BUT they do have USED ones for sale at the back of the store, with a 35%+ markup over the current retail price. Money in hand, store had stock, but wanted to scam you into paying more. UNACCEPTABLE. Rolex should drop them like a hot rock. Tourneau's response FAILED to address the fact that you exercise a BAIT and SWITCH sales functionality. 'Oh good sir, we can't actually sell you the product on display, but we have these USED watches in the back, but remember there will be at least a 35%+ premium OVER new and these models are at least 5 years old...' My comments stand and are correct. Tourneau's reply conveniently glossed over that issue. Do not deal with an AD that would treat their customers like this.
1624915694
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxeE5EbGVnEAE!2m1!1s0x0:0x68e5b731905e2c0!3m1!1s2@1:CIHM0ogKEICAgIDqxNDleg%7CCgwI7v3ohgYQ6OOMygM%7C?hl=en-US
First Travel
google
https://www.google.com/maps/place/?q=place_id:ChIJSfBqxTzEyIARwOIFGXNbjgY
Thank you for your kind words. We are so pleased to read that you have enjoyed your experiences so far in working with Wen. Thank you for visiting our store!
1624933193
5
I've shopped at other Tourneau and have had descent experience. However the follow-up and timeliness of Wen from this shop is outstanding. She goes above and beyond a normal Rolex boutique. She has been looking to help me build my collection and I'm very appreciative of her.
1596918058
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNDaU16Y25RRRAB!2m1!1s0x0:0x68e5b731905e2c0!3m1!1s2@1:CIHM0ogKEICAgICCiMzcnQE%7CCgwIqpK8-QUQ0M_GoQI%7C?hl=en-US
Joselin Simoes
google
https://www.google.com/maps/place/?q=place_id:ChIJSfBqxTzEyIARwOIFGXNbjgY
5
Espectacular!
1642690470
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtOUl1dmt3RRAB!2m1!1s0x0:0x469fecd553d6387f!3m1!1s2@1:CIHM0ogKEICAgIDm9IuvkwE%7CCgwIpu-ljwYQuMrb0AM%7C?hl=en-US
Fair Reviews
google
https://www.google.com/maps/place/?q=place_id:ChIJ_4BslPpYwokRfzjWU9Xsn0Y
Thank you for your feedback and for bringing your timepiece to our store. We would like to further review this matter internally and contact you regarding the options for servicing your timepiece. Please share your preferred contact information at https://www.tourneau.com/customer-service/contact-us and we will be certain to reach out to you. We hope to hear from you.
1642703122
1
I requested a crystal on my watch to be replaced since it was scratched. The store said they can do it, but only if i service the watch. I explained to them that they just serviced this watch less that 2 years ago, and it is unnecessary to service it again. They refuse to just replace the crystal. That is extortion of money