Ink & Stitch reviews

1498236118

Laila A

google

Are you mistaking us for Ink n Stitch? We haven't dealt with you before?

1498236982

1

It was a nightmare having to communicate with this company. Not only are they extremely unprofessional in all their dealings but never get back in touch with me (if they do at all) always have to chase them up. One of the worst customer service i have experienced. Absolutely horrible and mentally draining! I would rather loose money than have to deal with them again.

1516294458

Sold Buy Me

google

Really sorry to hear this although we have no record of ever doing work for you and you seem to have left no name, in fact, we can't seem to see any company information online at all?! I wonder who this could be?? CW maybe?? ;-) In reply to your edit, we have had no dealings with your company, anyone called Jerry or anyone in Worcestershire before Christmas. If you'd like to post your profile here, it would be much appreciated Chris, sorry I meant Jerry! :-) A complaint to Google has gone in about your post, so hopefully this ridiculous claim will be removed shortly.

1516291947

1

A more aggressive unhelpful company I thnk you would be hard pressed to find! If this is Norwich as a sample of Norwich businesses, I am glad I don't live or work in the county! So unhelpful and came across as completely arrogant - talked to me like I was a five year old! Sorry, but I came to you as experts to advise me, not to be lectured and talked down to - don't recommend and judging by the previous reviews (which were seemingly rubbished or swept aside by the commentator from the company) this is not the first time this has happened - steer clear! Not sure how to reply to the response i got but I AM NOT a customer because of the impression I received when contacting your company. My name is Jerry and I called a few weeks ago - pre Christmas. You can see my profile on Google and we are small family business in Worcestershire just setting up. I found you on Google for embroidery companies in the UK, so I thought you might be quality - how wrong was I?!

1517338762

Stewart Walker

google

Thanks Stewart! Doesnt matter how big or small our orders are!

1517340537

5

Jon has been embroidering my karate club badges on the suits for a few years now and even though I do not put a lot of business his way he still gives me Gold Star service and price. I would not use anyone else and I can only highly recommend.

1524836570

Lucy Allen

google

Thanks Lucy!

1524839389

5

Ink & Stitch were fantastic, so co-operative and willing to go the extra mile to fulfil my odd printing request! They were efficient with the turnaround and we are thrilled with the final product. Jon was extremely helpful and communicative and I felt the job was in safe hands! Would 100% recommend, thank you! The benches were a hit down at the scrubs!

1536872286

Nishantheone

google

Sorry about your experience, as we always try to please everyone. Weve been printing for over 13 years and never had a complaint about a print being 2mm out of centre. No exact measurements were given so we feel this review is a little harsh given the complaint. We always try to rectify any problems that may arise

1537217738

1

Honestly i never write review and this my first one but i really had to write one. First of all i wanted a one off print to see how my designs look on a tshirt. Bare in mind I'm new to this side of things and was just starting out. I contacted ink and stitch because they had a very good review and asked them if they are able to help me with printing my design on a t-shirt. I send them a sample through email showing how i wanted the design and they said yes they are able to do this design (i really wish i could attach a photo to show what i send them but i dont know how to). I went to them the next day and handed them my design/tshirt and they said they will get it done by tommorow. Because they close at 4:00pm i told them i will leave my work early and come tommorow. Because the card machine didnt work they were kind enough to let me come tommorow instead with cash. But i felt bad so i got some cash out the same day and went back. They had already cut out the design by that time and it was all wrong. The front logo was too big and also the back logo was too small. I asked them if there is any way they could do it bigger but they said it is not possible for a one off design. At this point i really didnt know what to do because i clearly gave them a picture showing clearly how i wanted my design, but i guess they didnt bother to look at it. But even then i thought positive and thought i will try it out even though it is slightly wrong, at least i can see how my drawing will print out. Next day i left work early at 3:00pm (sacrificing 2 hrs of my pay btw) and went to get my t-shirt super excited. But when i got there all i got was i have a lot to do because i got a emergency order to do all for today and i havent been able to do your tshirt, i can do it for tommorow. Wow i was really really disappointed honestly but i try to understand and said oh ok not a problem i will come tommorow. I totally understand that things can get busy sometimes but atleast a call or a email saying i wont be able to finsih your tshirt today would have been nice and i would not had to miss out on my hours for work. And the next day i went and got my tshirt. Came home and wore it and i realised that the front of the tshirt wasnt alinged in the middle (it was few mm off the middle) and also the placement was really high for the logo. I emailed the company about this with a photo and they told me i should have gave them exact measurements of where i wanted it. They were right in a sense and i was partially at fault but if they needed measurements they could have asked me first Because they are the company who have been running for so long as im new to this. I clearly gave them a picture and also showed them in person where i wanted it and how i wanted it. Stilllllll i tried to be positive and thought i would not write a bad review because that is just not me so i emailed them about this saying the front is too high and a bit off middle. They replied with if you wanted it at a certain place we needed measurements to go from it isnt precise engineering few mm is still perfect. And that was the comment that made me write this review today. Well i hope you read my story and i really hope you will have a better experience then me. Thank you