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Hi Melissa, thank you so much! We greatly appreciate your feedback and support.
1653770862
3
I went in for an oil change. They did the proper checks needed for this service. They do offer a complimentary car wash, which i accepted but the service provided was bad. They did not dry the car properly. It left multiple water marks through out the car. Was very disatisfied with this service. Next time will not get this service even if it is free. Not worth it.
Hi Amber, We are very sorry to hear about your recent experience. Our general manager, David Monninger would like to speak to you to learn more about it. Please let us know what is the best way to reach you. Thank you for sharing your feedback. You may also reach David @ 845-358-6700
1620932783
1
My rogue sport that I lease is excellent and this is my second lease from here. However, this review will be for the manager Omar and an associate named Mitch. Unfortunately I don't think it means anything to be a customer to this dealership or to refer clients and be repeat business as family members of mine have also leased vehicles here via Bernie, who is a good salesman. But Mitch ran my social security number instead of my relative's when they leased a car earlier this week and offered me nothing to make it better (unless an attitude counts) and Omar offered me 1 measly oil change only after I asked - before hanging up on me when I was irritated that it will take 90 days for the unauthorized check to come off my credit. Like most people would be, I was a bit frustrated with the lack of professionalism and empathy. So I guess be aware that anyone with your last name can walk in here and somehow wind up using your social security number for the credit check lol. Omar asked me if there was a problem with my credit because it's "only a half point" ...like its any of his business? That's not the point - it's that you had literally no business running a credit check on me. I called corporate because something tells me I'm not the only one or won't be the last one this happens to.
Hi Jay, we are so sorry you had a frustrating sales experience. Our general manager, David Monninger would like to speak to you to learn more about your experience. Please let us know what is the best way to reach you. Thank you for sharing your feedback. You may also reach David @ 845 207 7012
1650332823
1
This was our 3rd stop of shopping for a car. At first, the salesman Derrick was nice enough to speak with us regarding a lease. He showed us a couple of cars my wife and I were interested in and answered a few questions. When we got to his desk, not much else was discussed as he was looking through his computer. At some point he left his desk and didnt return for approximately 20 minutes. Didnt say excuse me Ill be right backnada. We saw him at the managers area the whole time in which he was probably trying to speak to the manager but never informed us or never came back. Saw him a few times joking with staff while standing there so we got impatient and as we were walking out, we informed him we were leaving. No apologynothing. Cmon man, you should be better than that. Be professional. It goes all looooong way. I would think you would want to make a deal during these tough times. Mustve been a tough day for the salesman we had this day because if you read my other reviews, we struck out today big time! 0-3
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