STAR VISION EYE CARE reviews

1648071284

Gina Pih

google

1

I go here for my kids' annual eye exams and even bought glasses for my daughter. I stopped by today to have one of my son's nose pads repaired, but the staff refused it. Because I didn't buy my son's glasses from them and they don't have nose pads. (that sound like a false excuse.) I went to Simon Eye and it took less than a minute to fix it without any hassle. Too bad. Because I will no longer take my kids to Star Vision. Besides, I was thinking to make an appointment to get my eye exam here, but nope. I have changed my mind. A small service gesture could have brought more customers here, but they blew it away.

1606154428

Mye Briggs

google

Mye, sorry you feel the way you do days after you visited Star Vision Eye Care. We strive to offer all our patients exceptional services. We believe we offered you very excellent services provided to all of our patients. Again, sorry you don't feel the same way because you were unable to obtain a certain measurement. You called our office today and stated that you were ordering eyewear from an online vendor. You asked for a measurement we do not have on file for you, and which frankly is not our place to provide to you. You were advised that we do not have this information. This is a measurement that whoever is fitting/filling your glasses order should obtain for themselves or provide you a means to obtain. We suggested that you ask the vendor for the measurements you need. In response, we received a poor Google review from you. Interesting you feel our frame selection is poor. We wonder how you would know the quality of frames we offer as you did not have a look at our frame selection at all during your short visit with us. You stated you had your frame and would be using the same to fill your glasses prescription. You requested your prescription and it was promptly handed to you as you exited. We are happy that 100% of our patrons before you consistently have commended us for the quality frame selection we carry. Sorry, we did not give you the measurement you demanded days after your visit. WE DO NOT HAVE IT, AS WE EXPLAINED TO YOU. It is the responsibility of whoever you are getting fitted by to obtain that number for their purposes. We are sorry the excellent service we feel we provided you have been marred by our inability to provide you a measurement which we don't have. We wish you good luck Mye.

1606184246

1

Want to nickel and dime you when you dont give in they become done with assisting/caring for you. Awful selection of glasses. Middletown Eyecare have the best service and a phenomenal selection of glasses. Only went here because I wanted to get my vision checked before buying a new pair of glasses and this place had sooner availability than Middletown Eyecare. I see why.

1583844133

Rachel & Darragh Glavin

google

Thank you Darragh for your kind review and recommendations. We were happy to provide vision care services to you. We are looking forward to being of service to your family.

1583858995

5

Very thorough eye examination. Would definitely recommend going here for your eye exam if you need a new place to go or are new to the area like us.

1583456191

Kim Min

google

Thank you Kim for the compliments and kind review. It was our pleasure to provide eye and vision care services to you.

1583460877

5

On time, quick, friendly, knowledgeable and professional. The office was beautiful and they had a nice variety of glasses.

1651503027

Massango “GodChild” B

google

Your update on your original 5 Star review to a 1 Star review has left us scratching our heads in confusion and dismay, and very disheartened. How do you give an establishment a 1 star review because they put you in a top notch lens made by one of the finest precision lens optics companies in the world? Our only infraction being that your lens came with their standard Zeiss etched stamp of authenticity. An etched logo that assures the owner they are wearing the prestigious Zeiss lens, and is invisible to all except the wearer? This perceived infraction that as soon as you complained about, we promptly took back your frame and sent it back to the Zeiss lab, to have the order re-made, this time without their logo etching, at absolutely no cost to you? Without fuss, without argument etc. Just how does one do that? We believed that by apologizing for the etched logo of Zeiss that you objected to, and re-making your order without the logo, at no extra charge to you, the matter was ended. Why did you feel it necessary to escalate this after we had agreed on a way forward? Its your right to, which you have exercised obviously, but was this really necessary? We dont think so, but to each their own. Here is a link about Zeisss use of the logo as their stamp of authenticity. (We have also posted a picture from Zeiss on our Google profile photos showing what the etching represents). Copy link below and paste to your web browser (to view): https://www.zeiss.com/vision-care/int/better-vision/look-for-z-like-zeiss-when-you-choose-lenses.html#:~:text=The%20engraving%20%E2%80%93%20your%20guarantee%2C%20our%20promise&text=And%20for%20you%2C%20it%20is,%2Da%2Dkind%20visual%20experience It was not a form of action against you as you accused us of. It was welljust a logo, a very faint and fine one at that too, but well. again just a LOGO.nothing more, nothing less. And we already sent the job back to the lab to be re-made without the logo. So what seems to be the problem? We wish you well Ms. Massango as you move on. In response to your recent review from 1 Star to 3 Stars: In the conversation, you were advised that all Zeiss branded lenses we sell had the Zeiss quality etching on them regardless of the price point of the lenses. We alluded to the fact that those who paid more than you also get the etching. We made that allusion because you accused us of giving you an inferior lens that has an invincible logo because you paid a much lower price. You also referenced your nationality as a reason why your lens came with a logo. We assured you that was not the case. You were not profiled we assured you. That reasoning is still absurd in our opinion to date. We apologised for the issue you complained about. We offered to remake the order at no cost to you. That remake has since been completed within days of your complaint. Alternatively, we have also advised that we would like to refund you the full price you paid, so you can start with a clean slate elsewhere. That offer still stands. We are poised to refund you your money. Please reach out to us as soon as possible so we can close the loop. We are sorry to read that you were disappointed in your interaction with Star Vision. Our goal at Star Vision Eye Care is to give every patient a good experience. We are sorry it didn't work out this time.

1648808582

3

I changed my rating because of the doctor herself she works very hard and is one of the nicest optometrist I have had the pleasure of interacting with. Now the guy who's in charge of the front/ customer service is very unprofessional! I have the conversations that were exchanged between him and I and what a disappointment. His first response to my complaint was there's people who spend more money than you and they are not complaining followed by we will give you your money back . My complaint was justified in my opinion as I was not told about my specs being branded giving me the option of deciding or not for myself, I had honestly never seen glasses not intended for sun advertising on the lenses both sides at that. Sadly he is not patient enough or interested in providing good customer service it comes off as a money grab for him in my opinion, to the detriment of the doctor who put her blood sweat and tears in building her brand. Beautiful and clean eye doctor office, I was really happy when I stepped foot in there! I must say I am proud to find out that it's black owned, there was none of the stereotypes that unfortunately fallow a lot of black owned businesses, I was wrong here! They were timely, and very clean. I support everyone but it makes me happy to support my own, I personally have never seen or been to a black owned optometrist not just the doctor but the whole facility so it hit different . I cannot wait to sport my new specs . Update I spoke way too fast! I am so disappointed it's not even funny, I received my new specs and I was surprised. Never in my life have I gotten glasses with the maker of the lens logo engraved in the lenses on both sidesif you enlarge the picture you can see it a lot more clearly.