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EDITED: I want to highlight that this business is owned by a business owner that definitely cares about the experience his customers are having. Almost immediately after receiving their negative review I was contacted by the owner to rectify the issue. My main grievance was the type of support that Samsung customers received, but the more I analyze the situation the more I realize that Samsung really left this business in a situation they could not succeed. After speaking to the owner the first day he convinced me to come down to their shop the day after to get my phone situation fixed and also assuring me that I would deal with a senior manager at the shop. That day I spoke to Daniel at the shop who was really working hard to make sure that I had a good experience after the incident with new employees the day before. I really wanna applaud Daniel for stepping up and also for being really cool about handling the whole thing going so far. For Samsung warranty users - make sure you get your customer service rep to assure you he sent over the right information and make sure you get your ticket number so you can complain to Samsung if they don't follow through. Overall I appreciated that they cared about my business and because of that I actually will consider the Asurion+ plan. Might be handy.
I didn't get the names of the two gentlemen, but they're both awesome. I had issues with charging my phone and my last ditch effort was to break down and buy another phone. Due to my recent car accident, tuition for school, and recurring bills, it's not financially feasible rn. I'll buy another charger for now. Once again, thank you both for your help.