Draesthetica reviews

1608583144

Gemma Pee

google

Hi Gemma, Thank you for taking the time to leave a review. We are pleased to hear that you were happy with your treatment results. As listed in our Terms & Conditions, Appointment Confirmations and formal notices, due to our Covid-19 policy, we are not offering any refreshments, toilet or reception facilities at this time. This has been the case since opening after the first Lockdown in Summer 2020. I can see that you received the concise clinic instructions and notices upon booking and that it was read 11 times which is great! Nevertheless, I am sure you will appreciate that as a Medical Clinic the vital need for such safety protocols in place as it minimises contamination hotspots and contact spots, such as door handles, toilet seats, glasses, mugs, etc. This is also why we try to pre-emptively open the door for you despite providing hand gel in reception and every treatment room. We know this has been an extremely hard adjustment for all of our patients - both new and old and as per Dr Farmahs email last month, we continue to Thank all of our patients for their patience and understanding around this. We know Covid-19 has changed our lives dramatically and this has reflected in our practice in clinic. Hence, why we have a stringent medical practice in place and our timing in clinic is precision where possible. We understand that there are some scenarios that could delay your prompt arrival to clinic and inevitably for us and our patients this causes a knock-on effect for others who have booked for appointments later in the day too. Nevertheless, I am glad Dr Farmah was able to accommodate to see you despite that you were over 20 minutes late to your appointment. Like you, we miss our normal hospitality of welcoming you in to our reception area and offering you a hot (or cold) drink in a relaxed atmosphere. We know that the wearing of masks have not made the process easy either and we wish that all our patients could see our normal friendly smiles behind them. However, in order to keep you, our staff and other patients safe, we must operate on these restrictions and on a one in, one out premise. Your safety is paramount to us. We wish things could got back to normal but until then, as a medically led clinic, it is our main priority and duty to keep you safe. Kind regards, Kiran p: 0121 769 0242 e: [email protected] w: https://draesthetica.co.uk/

1607982531

1

I was given a 30 minute appointment which I was running late for due to traffic, I arrived around 10 minutes late but I called to let them know for every five minutes I was late so I rang three times. They said that was completely fine as its the end of the day. I insisted it was necessary that I use the restroom before treatment as I had drank a lot of water that day; the staff and doctor could clearly see that I was very uncomfortable to sit still but continued to refuse. The Doctor and his receptionist refused to allow me to use the toilet and insisted that they did not have a toilet which is ludicrous. Their response was just a flat out no we do not have a toilet after asking and insisting quite a few times. Then the doctor started to prep for treatment before I had even discussed what I wanted to have, bearing in mind they only allow 30 minutes so we had around 15 minutes left at this point for a consultation and a treatment. I was too scared to have tear trough fillers so I decided to have a filler to enhance my cheekbones at a cost of 350 for a total of 1ML, slightly overpriced for the hla filler they are using. I was talking to the doctor about my previous experience working as a receptionist in a nonsurgical treatment clinic when I was 21; he responded, Well working in the reception is very different to carrying out the treatments it was just a very flippant response. To be honest I was just making conversation I wasnt implying that I knew what he was doing and I didnt expect that type of rude response. Once the treatment was complete the receptionist took pictures for their record and payment and IMMEDIATELY opened the door for me. I wasnt even offered an opportunity to sit down for five minutes as I was quite shaken by the experience because it was the first time I had a needle to my face. They should have given me a chance to sit down for a second and be offered a glass of water whether I needed it or not; or a couple of minutes to find my feet after all the anxiety I had felt during treatment. They just treated me like I wasnt important almost like In wasnt a human with needs. The very next day my face was swollen which is expected but I also had some very dark bruising on one side of my face where the filler was also not apparent, I followed the after-care correctly and the results of my cheek filler were ok and dont look bad at all but the results are very mediocre. My concerns were communicated to the customer service team when I had the initial dark bruising on one side of my face. Of course the results of treatments like this take some time to heal and to show up properly but I think its just that reassurance and an attitude that shows that you value your customer which I did not receive The doctor should have called me post treatment to see how Ive been getting on. The mentality I witnessed at Dr Aesthetica was very One in one out and I think in general, the clinic should be treating their clients with more respect and hospitality. They were just heartless to me. Most of their reviews are fake and made by friends and family. If for any reason such as covid19 you cannot allow a basic human right for a customer to use the restroom in such a desperate circumstance then your business shouldnt even be open to make money and carry out high end treatments and you should notify them well in advance. At the time I wasnt informed of anything I was just informed that they did not have a toilet I think they need to humble themselves if they want to expand their brand and business. They mentioned that I had read information which was incorrect, I have a very busy schedule and I may have received information but I should have been informed with more urgency to read the information. Theyre MOST LIKELY NOT going to take ownership Of this or apologise to me in their response to me to cover their backs. Awful. UNPROFESSIONAL NO STANDARDS MANNERS OF FORMALITY. Best advice? Avoid this place at all costs

1580332824

GILDA MADANIPOUR

google

Thank you

1641395954

3

Dr Farmah is so nice and helpful and explain everything about the treatment that you want to do and Im so happy with the results. I had bad experience twice when I called the clinic and the manager of the clinic treated me unprofessionally and in a rude way. when I had some questions about my treatment and call the clinic she didnt let me to talk to the Dr or book an appointment with him and forced me to talk to her and she couldnt answer my questions clearly and make me uncomfortable.

1641292361

Esme Crutchley

google

Many thanks Esme for this lovely review. Having a background as a consultant psychiatrist definately helps. Putting patients at ease makes the process far more comfortable. I'm glad we were able to do that for you. Can't wait to see you again in the future

1641376755

5

Dr Farmah is fantastic. Given his psychology background, he is especially good with squeamish wimps like me. He put me at ease and looked after me. I would definitely go back and thoroughly recommend him.

1577577292

A Battu

google

Thank you for your review. The Splendor X offers some amazing results thanks to it's clever technology using both Alexandrite and NdYAG laser. This is why it has been so effective in clinic. Look forward to seeing you again for your next session. Kiran p: 0121 769 0242 e: [email protected] w: https://draesthetica.co.uk/

1578415854

5

Thanks for the brilliant service for Laser hair removal!

1578316751

T T

google

Hi Tara, We're sorry to hear about your concerns. As discussed with all our new patients in consultation, when it comes to botox, it isn't an exact science and some patients can respond differently. It takes an expert not to 'over-dose' on botox units. Too many units can lead to various complications such as visual disturbances or brow drop which can last a few weeks, if not months. This is why Dr Farmah always offers a free follow up, 2 weeks post botox treatment(s) to help adjust the units of botox. It is very common for this to happen first time around. A first time visit to the clinic, enables us to gauge your baseline for the number of units needed to relax the targeted muscles which is why the 2 week follow up post treatment is key. This is especially if the desired response has not been achieved at 2 weeks post treatment. Normally, on the 2nd return visit - 3 to 4 months later - the number of units a patient requires has been calculated effectively. Some patients like a 'frozen' look and others prefer something more natural so results will vary from person to person. Again, this is usually discussed at the follow-up stage. We are aware that your follow-up should have been today which unfortunately you did not attend. We understand that it is 3 weeks post treatment due to Christmas and New Years - but as discussed with you in consultation - we would never charge for the top up. Our top up is included in the price that you originally paid as stated in our Terms & Conditions which you can find here: https://draesthetica.co.uk/terms-and-conditions/ Nevertheless, we are still happy to have you back in clinic if you would like to give us a call. Kind regards, Kiran p: 0121 769 0242 e: [email protected] w: https://draesthetica.co.uk/

1578350134

1

Had my treatment with dr aesthetica today and he was amazing from the start, throughout. He has a lot of knowledge and my treatment never once felt rushed. Cant wait to see the full results in a week or two. Thankyou dr, see you soon! Edit. Ive waited over 3 weeks for my Botox to kick in. It hasnt worked very well. So I will be finding someone new to do it. I think the dr trys to save on the amount he uses so he makes more money. However long term I need a dr who doesnt do this as it defeats the purpose of me getting it which is to not see wrinkles. However I can see loads still and still have full movement between my brows. Something I told the dr strongly I disliked. Wont recommend.