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Dear Dennis, thank you for sharing your feedback. Were sorry your experience didnt match your expectations. It was an uncommon instance and well do better. Please reach out to our BMW Service Manager, Jason Czap, at (614) 889-2571 so we could learn more about what happened. Complete satisfaction is our goal with every customer so we would love to make things right if you give us another chance.
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2
Bought 2 cars in October last year. Cars and services on that day was awesome ! Bought a coating because I was told any future scratches would be taken care of. A lot of promises but no service. I'd buy another BMW but I'd go somewhere else
Dear Nick, thank you for sharing your feedback. Were sorry your experience didnt match your expectations. It was an uncommon instance and well do better. We're reaching out to our VP of Operations, Rich Allen, to get back to you and fix the issue, and if you'd like to reach out to him directly their number is (614) 889-2571. We want to learn more about what happened and make it right. Complete satisfaction is our goal with every customer so we would love to amend our mistake if you give us another chance.
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1
Purchased new 2022 BMW from MAG, My brakes have been loud since date of purchase. Still trying to get them fixed with no luck from service dept. Very disappointed.
So great to hear Wanda! From beginning to end we try to be there for you, and it seems that Chris and John succeeded in taking care of you. They're meeting our standards here at MAG and we're glad they were of such help to you. Thank you for your 5 star review and we look forward to helping you with your future needs as well!
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5
The best part of my purchase was working with Chris Zane & John Streifel! Chris has been in charge of my BMW car purchases for about 12 years. He has always provided the best service! With someone I know and trust is always the best way to make a big purchase! I look forward to my next purchase in 3 years after this lease. Next time without leasing, I am planning to purchase my next car with Chris's guidance. I hope that I can work with John Streifel on the financing again! I am BMW loyal since 2001. Thanks, Wanda
Dear John, thank you for sharing your feedback. Were sorry your experience didnt match your expectations. It was an uncommon instance and well do better. Please reach out to our Parts Manager, Steve Fischer, at (614) 889-2571 so we could learn more about what happened. Complete satisfaction is our goal with every customer so we would love to make things right if you give us another chance.
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1
Called for very basic information, guy at the parts counter had an attitude because I dont have the vin on hand. Cant help without that. What a joke
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