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Frank, We sincerely apologize that you had a negative experience here at Hoop-T-Dudes. We have taken action with the employee who was responsible for these mistakes. We assure you that this type of mistake will not happen again! Please give us another chance in the future so that we may prove this to you! Sincerely, Hoop-T-Dudes
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I have to say I was pretty disappointed with the embroidery I had done here. I took in two karate gi belts to be embroidered, both were to be embroidered the same way. I was told that I would be sent a picture of the layout before the embroidery was done, but I never got pictures of the mock up. When I went to pick them up I was told that one was ready, but the other one they had made a mistake on the embroidery (one of the belts they put all the embroidery on one side), so they'd have to fix that. When I picked up the second belt I quickly realized that the belt was ruined to the point that I had to throw it away. In the process of removing the mistakes they made they had cut through the cotton of the belt and also ruined the original belt stitching, thus causing a situation guaranteed to cause the belt to start fraying. In addition to those mistakes, they managed to get one side of the belt embroidered on the wrong side of the belt (embroidered on the inside instead of the outside). They reduced the cost from the original quote, but that's not a plus when you have to throw the whole thing away anyhow. In addition to the cuts in the belt material there were loose thread ends all over the place (see photos). Very disappointed and I won't be visiting this store for embroidery work in the future.
What a great place to do business with! Their work is impeccable, quick and their prices are very fair. Originally had some logos and wording done on hats, jacket and a shirt. But I needed to have some word changes made on all of them and they were able to remove and redo what I wanted originally and it was done without any residual signs they were redone. So, I highly recommend them!!!