Collect opinions in accordance with the Omnibus Directive
Find out more
Increase sales
Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Shopify WooCommerce Deconetwork Baselinker See all
mdi-chat-processing-outline
Contact us: +48 572 971 973 or support@ratingcaptain.com
Blog
Find out what's new
Knowledge base
All technical stuff
Analyze your online image
Our tool gives you an in-depth look at what your company's image looks like
Find out more
mdi-chat-processing-outline
Contact us: +48 572 971 973 or support@ratingcaptain.com
Customers Pricing
Sign in
English
Polish
Swiss
Sign in Sign up for Free Increase sales Control your image Loyal customers Building trust Blog Knowledge base Customers Pricing Increase sales Loyal customers Control your image Building trust Blog Knowledge base Customers Pricing Careers Team Reviews Catalog Affiliate Program Terms of Use Privacy Policy Data processing
Your customer feedback profile can bring
as much as 23% of traffic to your website.
Register for free
mdi-chevron-left Return Companies mdi-chevron-right None mdi-chevron-right
Astound
Astound - logo
Profile not verified

Astound - reviews

Information about Astound

2,56
1000 reviews
Opinion-forming portals
10
Visit website mdi-chevron-right
1654741699
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPbHBDVE1nEAE!2m1!1s0x0:0x4cf9f0540d1bab2a!3m1!1s2@1:CIHM0ogKEICAgICOlpCTMg%7CCgsIw7WFlQYQ2Iu8Ug%7C?hl=en-US
Angie Veach
google
https://www.google.com/maps/place/?q=place_id:ChIJG8vE8XbSD4gRKqsbDVTw-Uw
Hello, Angie! Thank you for sharing your recent RCN experience. We'd like to share your compliments with Ed's supervisor. Please email me your account details so we can look up his ID and send your feedback to the management team. You can reach me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued RCN customer! -Jackie
1654781457
5
Ed Jones is the man! Considering my husband and I both work remotely, getting service set up in our new home had to be timely. Thank you, Ed, for getting our internet set up with short notice when another local internet company failed to provide good customer service. You went above and beyond - thank you!
1654730237
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPNXFtVTVnRRAB!2m1!1s0x0:0x4cf9f0540d1bab2a!3m1!1s2@1:CIHM0ogKEICAgICO5qmU5gE%7CCgwI_duElQYQwL2fzgM%7C?hl=en-US
Thomas Harmon
google
https://www.google.com/maps/place/?q=place_id:ChIJG8vE8XbSD4gRKqsbDVTw-Uw
Hello, Thomas! Thank you for reviewing your recent experience with Astound powered by RCN. I'm sad to see that you aren't happy with your service. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued member of our service family! -Jackie
1654781283
1
WowI wish I could give 0 stars. Horrible product, specifically service reliability.
1654719861
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPNXVpNEVnEAE!2m1!1s0x0:0x9aa16ae88fc4c94f!3m1!1s2@1:CIHM0ogKEICAgICO5ui4Eg%7CCgwI9YqElQYQ-Kfs6QE%7C?hl=en-US
Dottie Reynolds
google
https://www.google.com/maps/place/?q=place_id:ChIJ-Wf-2OI3kFQRT8nEj-hqoZo
Hello Dottie! Thank you for your review and rating of Astound Broadband Powered by Wave. We'd love to help change your perception of us. I am happy to offer information or assistance in resolving your billing/refund concerns. Please email me at social@wavebroadband.com with your account info, referring to this review. Or contact us on our social media via Facebook or Twitter too for assistance. - Brent
1654734045
1
I am so very dissapointed by this company. I was charged for a service that I did not request and when I realized that my account was going to be charged a horrific amount for these services I contacted Wave right away and was assured that they fixed my account and that those charges would not be applied. To my surprise my card WAS charged the horrific amount which in turn caused my bank to be in the negative and I wasn't able to pay other bills. After contacting the company again I was told I should be happy that they are now crediting my account for the over payment even though I asked for a REFUND! Furthermore, after eequesting to speak to a supervisor, she assured me that I would be getting a REFUND in my bank account within 5-7 business days. 3 weeks later I am STILL waiting for a refund which was never submitted even after contacting them 4 times! Needless to say I am canceling my service and will probably never see the refund! I am not speaking on behalf of this Wave location, just on the company.
1654712863
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPcHVYUEFnEAE!2m1!1s0x0:0x9aa16ae88fc4c94f!3m1!1s2@1:CIHM0ogKEICAgICOpuXPAg%7CCgwIn9SDlQYQwJbWxgE%7C?hl=en-US
Emily Hudson
google
https://www.google.com/maps/place/?q=place_id:ChIJ-Wf-2OI3kFQRT8nEj-hqoZo
Hello Emily! Thanks for taking time to rate and offer your feedback on your experience. We want to make sure we're always providing good customer support and affordable pricing. I am sorry to hear your customer service interactions did not meet our high expectations. I am happy to offer information or assistance in resolving your pricing / billing concerns. Please email me at social@wavebroadband.com with your account info, referring to this review. Or contact us on our social media via Facebook or Twitter too for assistance. Thank you for being part of our service family! -Brent
1654715984
1
This company is a joke. You will be overcharged. Bills will be extremely inconsistent. My first bill being over $200!!? When calling customer service they will talk over you the entire so as not to resolve any questions you have. Then theyll suddenly not be able to hear you. Do not use this service unless you want to be scammed.
1654691409
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPeHZqamxnRRAB!2m1!1s0x0:0x4cf9f0540d1bab2a!3m1!1s2@1:CIHM0ogKEICAgICOxvjjlgE%7CCgwI0ayClQYQuP60-QE%7C?hl=en-US
Steven Glenn
google
https://www.google.com/maps/place/?q=place_id:ChIJG8vE8XbSD4gRKqsbDVTw-Uw
Hello, Steven! Thank you for sharing your recent experience with Astound powered by RCN. We're disappointed to hear you are no longer our customer, but we would still like to make sure your concerns are fully resolved. Please email me at social_reviews@astound.com with "Attn Jackie" in the subject so we can review your account together. Thank you for the time you spent with our service family. -Jackie
1654696737
1
I was switched to Astound when RCN brought WOW. Nothing but problems. I switched to Xfinity and will drive them 45 miles to return their equipment.
Sales & Product Information
pawel.burda@ratingcaptain.com
Technical support and payments
support@ratingcaptain.com
HQ Poland
Liskego 7, 50-345 Wrocław
HQ Switzerland
Hertistrasse 26, 8304 Wallisellen
Features Increase sales Loyal customers Control your image Building trust
Resources Blog Knowledge base
Customers
Pricing
Careers
Team
Reviews Catalog
Affiliate Program
Terms of Use
Privacy Policy
Data processing
Subscribe to our newsletter
Sign up
A confirmation message will be sent to the e-mail address provided. Something went wrong :-(
Social media
Google logo YouTube logo LinkedIn logo Instagram logo Facebook logo
Copyright © 2022 by Rating Captain
We use cookies to provide the best possible service.
Refer to our privacy policy for more info.
I agree