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Hello, Angie! Thank you for sharing your recent RCN experience. We'd like to share your compliments with Ed's supervisor. Please email me your account details so we can look up his ID and send your feedback to the management team. You can reach me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued RCN customer! -Jackie
Ed Jones is the man! Considering my husband and I both work remotely, getting service set up in our new home had to be timely. Thank you, Ed, for getting our internet set up with short notice when another local internet company failed to provide good customer service. You went above and beyond - thank you!
Hello, Thomas! Thank you for reviewing your recent experience with Astound powered by RCN. I'm sad to see that you aren't happy with your service. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued member of our service family! -Jackie
WowI wish I could give 0 stars. Horrible product, specifically service reliability.
Hello Dottie! Thank you for your review and rating of Astound Broadband Powered by Wave. We'd love to help change your perception of us. I am happy to offer information or assistance in resolving your billing/refund concerns. Please email me at [email protected] with your account info, referring to this review. Or contact us on our social media via Facebook or Twitter too for assistance. - Brent
I am so very dissapointed by this company. I was charged for a service that I did not request and when I realized that my account was going to be charged a horrific amount for these services I contacted Wave right away and was assured that they fixed my account and that those charges would not be applied. To my surprise my card WAS charged the horrific amount which in turn caused my bank to be in the negative and I wasn't able to pay other bills. After contacting the company again I was told I should be happy that they are now crediting my account for the over payment even though I asked for a REFUND! Furthermore, after eequesting to speak to a supervisor, she assured me that I would be getting a REFUND in my bank account within 5-7 business days. 3 weeks later I am STILL waiting for a refund which was never submitted even after contacting them 4 times! Needless to say I am canceling my service and will probably never see the refund! I am not speaking on behalf of this Wave location, just on the company.
Hello Emily! Thanks for taking time to rate and offer your feedback on your experience. We want to make sure we're always providing good customer support and affordable pricing. I am sorry to hear your customer service interactions did not meet our high expectations. I am happy to offer information or assistance in resolving your pricing / billing concerns. Please email me at [email protected] with your account info, referring to this review. Or contact us on our social media via Facebook or Twitter too for assistance. Thank you for being part of our service family! -Brent
This company is a joke. You will be overcharged. Bills will be extremely inconsistent. My first bill being over $200!!? When calling customer service they will talk over you the entire so as not to resolve any questions you have. Then theyll suddenly not be able to hear you. Do not use this service unless you want to be scammed.