Priddyclean reviews

1633536041

Becca Hampton

google

1

Where to start. Came highly recommended. I called for an inspection and cleaning if necessary, about mid August with a goal of knowing if I could start burning fires safely for the winter. First available was mid September (9/15/21). Scheduled 9/15 for 3-5p. Never received a appointment confirmation email although was told I would and they clearly had my email for the amount of spam they sent me on their relocation and invoicing. On 9/15, around 1030a I received a phone call to confirm my appointment for 9/16. I flatly told receptionist there was a mistake as my appointment was for that afternoon from 3-5 and I was EXTREMELY unavailable 9/16 as i rescheduled work around this appointment moving all meetings to 9/16. Receptionist then VERIFIED after directly asking if someone would come out that day and said that I would have someone coming out that afternoon per my original appointment. Around 430p on 9/15 I called back concerned why I had not heard / seen any one yet. SAME WOMAN told me that I was showing as confirmed on 9/16 from 8-10a. I corrected her in saying that I NEVER confirmed the 9/16 and had a whole conversation on that call earlier in the morning on how I was unavailable and to have someone come that afternoon. She attempted to tell me that I agreed and confirmed to the 9/16 appointment. After asking who i spoke to that morning and she then confirmed it was indeed her. I adamantly confronting her lies and mistakes that I told her that I had said that morning my appointment was 9/15 from 3-5, I would not be available on 9/16 due to work, then reminded her that she TOLD ME she would get someone out that afternoon AND CONFIRMED that someone would come after I explicitly asked if someone would still come out from 3-5p. Finally after much back and forth, she worked in a reschedule. She first told me the next time they would have "for my area" would be for 9/28 (2 WEEKS LATER) which i told her would not work as I already waited a MONTH for this appointment. After a moment she scheduled a 3-5p appointment for 9/21, advising (AGAIN) i would receive a confirmation email which i never got. Although I had to wait ANOTHER week, I CALLED THEM MONDAY to confirm my then Tuesday appointment. On Tuesday 9/21 I received a text that the technicians would be arriving shortly with a link to show the specific technicians. THIS TEXT IS THE ONLY POSITIVE FROM THIS EXPERIENCE! useful to receive a heads up with a link / image of expected technicians. Unfortunately, the "inspection" at 180$ a pop is a F*n RIP OFF! Visual inspection that (and i cannot express this enough) LITERALLY A "LOOK AT" AT MOST and then told they would not do a cleaning because they "didnt feel comfortable" but that we would receive a report WITH PHOTOS as they packed up and left. Just for knowledge here, the chimney was recently fixed and new cap placed on. By 11pm THAT NIGHT, I had received my invoice for the "inspection". I ended up calling them a week later as I STILL HAD NOT SEEN SAID REPORT. Same receptionist advised that I should get it within a day or 2. 4 DAYS LATER.... at 930p I received a $23,000 Service proposal for a F*N NEW CHIMNEY AND FIREPLACE INSTALLATION. Now 10/4 still no report let alone "photos" promised. Yea. NEVER IN YOUR LIFE will I work with this company again. I do not understand how I win every time with the WORST service experiences from "highly recommended" companies. DO NOT RECOMMEND TO ANYONE. **UPDATE** The day I posted this, I received a call and follow up email from Hind regarding the experience. She not only apologized but said she would address the scheduling issues with the staff and also provided me the missing report which included photos. She then took the time out to answer my one question if I could start burning fires and explained the report in depth while advising of multiple options for the concerns the technician took photos of. All which I greatly appreciated.

1615565083

Charrese Edwards

google

Charrese, For nearly 4 months , we made numerous follow ups (via email, texts and phone calls) after the project was complete in September 2020 without any response. While there was clearly some sort of disconnect here, we can't address an issue we didn't know existed - your communication to our team regarding the stove and tiling was very complimentary until we sent you the bill. I should add that the stove you selected, was not the only option on the table for your narrow width and depth coal burning fireplace. We did offer you an option for a standard stove which required modifying the firebox opening but you did not want to proceed with that. In December, we finally received an email response to our invoice, your email asked about the open invoice and we clarified that the project was split in two phases - we sent you copies of your approved contracts and again received no response. Until a month later, January 2021, you responded to our follow up email by insulting every individual on our team and brought up the complaint about the stove. We immediately e-mailed you back, offered solutions and again no response. We continued to follow up and finally yesterday you answered our call stating you were in a meeting so you couldn't really talk but demanded that we come remove the stove NEXT burning season (6 months from now) to which we responded that it doesn't work like that, because there is a return policy so if we must return a product there is a specified window of time in which we could do it. You hung up on us and now leave a review that is a complete misstatement of facts and events. If we make a mistake we own it - when the crew ran behind schedule because they had to purchase material prior to coming to you, we apologized and did our best to meet your timeline. We are not perfect, but we do our best to ensure that our clients are satisfied prior to, during and post installation. As an example of that effort, we spent nearly 3 months meeting with you at tile shops and at your home to review the project before we even had an approved contract or deposit, because we wanted to make sure that you were happy with what we proposed. As stated in our emails to you, including one sent yesterday, we are more than willing to work with you on a resolution. So please reach out to us at your earliest convenience to settle this matter. We will await your response.

1615577336

1

I used the Google reviews when I chose Priddy to work with and I wish I had checked Yelp before making what was ultimately a poor decision. Yelps reviews are more indicative of the experience I had. My advice is to not use this company for more than a chimney cleaning. Right off the bat, it's really expensive for work that is good but not good enough for the price. More importantly, dealing with this company has been the worst experience I have had with a company, I think, ever. They started out great, very responsive and helpful until I paid my deposit and committed to the work. The workers were supposed to arrive between 8AM - 10AM which didn't happen at all, they were arriving between 11 and as late as 1:30PM and leaving by about 3 - 3:30. Twice they failed to arrive at all, no phone call from anyone, they just didn't show up and when I called I was told the main worker called in sick but no one thought to call me. What was supposed to take a week dragged out to close to 3 weeks because at one point they sent the workers to another job. The "project manager" Hind, didn't show up at all during the install, despite telling me she'd be here frequently to check how things were going, I saw her once, at the end. Then they sent me a "final bill" and once that was paid, they sent me another "final bill" and when I asked what it was for they just kept emailing the invoice. Finally, they said I had not paid for the actual stove which ended up being a blessing in disguise. Why? Because they sold me a stove that I can not get logs for - standard sized logs are 16" and the stove they sold me only takes 12". When I called around the city to find 12" logs no one cuts them that size and finally one of the vendors told me that it is very expensive to alter their equipment and since so few people need non-standard sized logs they don't cut them and that is why I can't find them. Maybe someone, somewhere would do it but I'm guessing at twice the price. So, I told Christine and Hind at Priddy to come and get the stove because I wasn't going to pay for a stove that I either needed to use a chop saw to cut the logs or hire someone else to do it - not an easy or cost effective solution. I've never owned a wood stove so I relied on these over-priced "experts" for information and guidance and they should have explained, when they RECOMMENDED this wood stove, that I would not be able to use standard logs for it and I would not have bought it. In fact, it was actually the ONLY stove they recommended so it's not as if I would have noticed the specs and asked, why does this one say 12" logs and this one 16"? When I sent them an email telling them about this problem, I didn't get an apology or even an immediate call back, in fact the first call back I received after I sent my email was about 2 weeks later and when I told her I was right in the middle of a meeting and to call back, it took her another 3 weeks to call me again. When she did, again no apology for what they'd done, just a demand that I pay for the stove and when I said come and get it she responded with, "it doesn't work that way." Okay well don't come and get it but I'm not paying for it. Maybe in her world, it doesn't work like that but in my world when you are sold a product that is unusable or when you are not satisfied with a service you don't pay, you send it back and you never use that company or service again.

1602841027

Jake Gould

google

Hi Jacob, thank you for the review and for your continued patronage. We strive to deliver superior service and quality work each time, and if we ever fall short of that we will always work doubly hard and promptly to make things right. If you get a moment please reach out to our Dispatch line at (240) 644-4882 so we can get you scheduled this season.

1602849899

5

I used this company two years ago to repair our chimney cap and do some point work. They did a great job. I need some more work done so I have called them. Let's see how quickly they respond. I was concerned reading Lawanya's review but was glad to see who they stood behind their work and I appreciate you updating your review. That's only fair. Seems like they truly understand customer service and they care about their customers. You can only control your workers so much and until someone complains, you can't fix it. I guess they can do spot checks which I'm sure they must. Great ending to the story. Thanks.

1598973479

Laura Chambers

google

5

Priddy Chimney Sweeps did a great inspection of my fireplace without costing me a fortune! They were friendly, professional and put us at ease. They inspected the fireplace with a camera in a quick, clean and efficient manner. I had my report instantly via email I definitely recommend Priddy Chimney Sweeps!

1608496071

Gemma Preston

google

Hi Gemma, I am sorry that we failed short here. I do understand that the technician was prevented from accessing your street on the date of service because DC police would not allow dual wheeled pick ups to pass through. Our GPS records show that he tried alternate access routes to you that day as well, but was not successful. I will communicate with my staff regarding communications and the delayed report/inspection to ensure that this does not happen again. We strive to deliver excellent service, and I sincerely apologize that we did not meet your and our expectations this time. We hope to have the opportunity to make it right, please reach out to me directly at 301 674 6087 - Hind

1610480134

1

Dissatisfied. Booked in a chimney clean, report and video. Did not arrive on day scheduled. They called about 6pm and said that there was a truck blocking the street but we were working from home so.. unfortunately this wasn't the case. Arrived two days later with no notice. Did not provide report or video. Reported a crack in the concrete, had to follow up three times for a quote, which eventually came through a week or more later and was grossly overpriced i.e $2000 compared with $1000 we were briefly advised by the technician. Also not comparable to others. Do not recommend.