Hdsac reviews

1662845396

RON Porras

google

We really appreciate the endorsement, Ron. Thanks for the fantastic review and for doing business with us! - Management, Harley-Davidson of Sacramento

1505155241

1

Experience at Harley Davidson of Sacramento 8/31/2022 First of all I want to state the facts as I experienced them. So that others who read this can base their own opinions. I have a 2017 HD CVO Street Glide, that I bought from Sacramento Harley Davidson. It has stock saddle bag speakers that has blown twice. when the speakers blew initially, I was able to contact the Service Department and make an appointment to check the speakers and replace them if they were blown. The Service Department did confirm that they were blown and replaced them without charge, after they heard complaints of similar occurences. On Aug 27 2022, I called Sac Harley Service Department to tell them that my speakers have blown again and emitted a very noticeable low fluttering sound when the stereo was played. The person on the phone informed me that they would need to check the speakers, so I would need to bring the bike in and once determined they were blown, that they would replace them. I asked if I needed to schedule an appointment, and he said yes and booked Aug 31 2022 at 4:30 to bring the bike in. I also asked if the speakers were covered because initially, I was not charged. He said that my warranty was good until 2026, and I should be covered. Today Aug 31, 2022 at 3:30PM, I got off work early so that I could be at Sac Harley by around 4:00PM. I rode my bike to Sacramento Harley Davidson, with the Intent to drop off the bike, so I asked my wife to follow me down in her truck so she could take me home after. The outdoor temperature at the time was 102. When I arrived at the Service Department, I greeted the person at the desk and informed him I had an appointment at 4:30. I also informed him that the appointment was for my blown speakers. He asked how many speakers were blown, I told him possibly both, since the fluttering sound was very noticeable. He proceeded to tell me that they only had one speaker in stock and the other one was on back order until January 3, 2023. I responded to him that I was informed to bring the bike down so it can be checked, and I was not informed that only one speaker was avialble. I also informed him that the individual I talked to who booked the appointment also informed me that my warranty was good until 2026 and that I was covered. The person at the desk, scoffed at my comment and responded that the speakers are not covered under extended warranty. So basically my options were, 1) either leave my bike until the 2nd speaker was available 1/2023, or 2) just go home and wait until they were available. I must add, that no options were given to me as to how to resolve the issue..... nor any apology for how I was totally misinformed about my appointment. I was very disappointed and frustrated feeling as if, I had to figure it out on my own. As I walked out of the service department, I proceeded to walk to the main building. A salesperson asked if I needed any help, I voiced my concerns and he called the Sales Manager. The Sales Manager said, that he would try and get a hold of the Service Manager, while i waited at the main store. When he returned he said the Service Manager had already left, and was accompanied by the same person I was previously talking to. I told him that I already talked to that individual and I got no help. However, that same service person now started to offer that he would find another speaker and have it installed. I finally declined, after that whole experience I wasnt about to let that same person handle my issue. SO.... I went home... and wrote this!! My Opinions and Concerns - I purchased my street glide in 2017. Had a great experience with the sales staff. The bike has served me well... other than the blown speakers, I have no complaints on its performance. - My experience may seem trivial on paper, but unless you experience it, it makes the whole process of owning a Harley seem worthless... - Why would Sac Harley Service Dept, assign someone on the phone to answer calls or book appointments that were worthless and have no alternatives for their error?

1663908710

Jeffrey J

google

1

Bad vibe in this dealer. Sales people give off bad energy and financial lady didnt even hand me my contract. I regret buying from this dealer. I recommend going elsewhere to have a more promising experience. Also the finance lady took about 6 months to return my money I paid for my warranty, they didnt even put it back on the card knowing I wanted that money back in my account, they applied it to my loan which was not agreed upon. Shady individuals, buyer beware. The one star is for the nice lady in the shop and the experience mechanic they have in the back. If your looking to buy, fight them on the APR, they can give you a better rate, it appears they are struggling to make sales.

1658955087

Karrie Chestang

google

5

Great staff!!

1659110830

Djstratton1127

google

5

I am very thankful for the Sacramento Harley Davison staff, they went above and beyond helping me with my first motorcycle purchase. I worked with Nick, Dallas and Dwane. I have worked with a lot of sales associates in my life and I can wholeheartedly say these gentlemen are the absolute best. No pressure, very accommodating and understanding. We came up to an agreement and proceeded with it. Although I was having second thoughts they talk and walked me through it till I was completely satisfied with it all. Even stayed an hour 1/2 after closing. Thank you again, I will see you all very soon!

1653849487

C P

google

3

I'm editing my review now, a year later, down from 5 stars to 3, specifically because of issues with the Stacyc children's bicycle. Great bike, my kid loved it, but it's nearly impossible for anyone who's not a trained Stacyc technician to service these bikes. I have not found a single person in Sacramento who is willing to do electronic repairs on this bike. If Harley is going to market a bike with their logo, sold at their stores, especially for kids, they need to make it a priority to have their technicians trained to service these bikes. Otherwise you end up losing hundreds of dollars in value the second anything breaks, plus a very disappointed child who's bike can't be fixed. Other than that, the store is very nice. Friendly salespeople, knowledgeable, the store is clean and bright, no problems there.