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Picked up a U-Haul here, counter guy had a major attitude problem. Truck's power outlets didn't work, alignment was so bad you had to turn the wheel to 11 o'clock to go straight down the road. Asked the guy if he had another truck, he said no. Called UHaul and magically there was a replacement truck...
Thank you for sharing your feedback with us, Wesley. In order to provide more flexibility and convenience for our customers, we offer anniversary date billing which means your monthly lease goes by the date you choose to start renting instead of forcing you into a traditional monthly schedule. We apologize if that wasn't communicated to you properly and hope you'll give us another chance the next time you're in need of moving or storage assistance. Sincerely, Personal Mini Storage - Davenport - US 27
1617714000
3
Had an indoor unit, everything is kept nice and clean. Staff was friendly. Only reason for not giving 5 stars is because I was charged a full month when I ended my rental even though it was 5 days into the month. I've rented storage units with other companies and was always given a weekly rate if you left early. Moving out a few days earlier would've saved me $200 so that's something to keep in mind.
Thank you, Thelma, for taking the time to share your feedback with us. Learning about out customers' experiences helps us make improvement to our services and we appreciate hearing from you. Sincerely, Personal Mini Storage - Davenport - US 27
1637250659
4
Apparently, there was a storm and there must have been a lot of rain because some of my furniture got wet and had to be thrown away because it was molded. Also, with the rain brought in rodents. I feel an email, text message, and/or phone call should have been sent out to everyone advising them of this situation. Besides this one issue I didn't have any other problems there.
We truly appreciate your business, Jeff. We're happy we could help make your move a little easier with our pickup and drop off process and are here if you ever need storage help as well. Cheers, Personal Mini Storage - Davenport - US 27
1641398383
5
The experience to rent a U Haul was quick & very professional and the return was even quicker.
Thank you for your review. Hearing from our customers is one important way we review our policies and procedures to make sure we provide the best storage experience possible. We work with each customer's specific situation to provide flexibility in an attempt resolve any disputes or payment issues and we understand that things can happen. We're disappointed that we could not come to a resolution in your case. Please feel free reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. Sincerely, Personal Mini Storage - Davenport - US 27
1640790159
1
Manager Lied To Me! Complete Thieves Den! Beware Of This People! Plenty Of New Better Honest Storage Places And Truck Rentals In Davenport Fl! Beware!
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