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My daughter was returning from a Florida vacation and stopped in Westwego, La to drop off her sister. During that stop she lost the FOB to her 2018 Cadillac ATS. She had the unfortunate experience of attempting to get her FOB replaced by Cadillac of New Orleans. After charging her $418.57, and putting her on the road with thats all we can do, and this dealership not offering to attempt to get her a FOB, there is no way I could ever recommend doing business with Cadillac of New Orleans! Sad!
We regret to hear you had a negative experience with us. We have the highest regard of respect for our customer's time and necessity of a vehicle. We apologize for the inconvenience this may have caused you. Our procedure is to book an appointment to speak with a service advisor when bringing in the vehicle. After speaking with a service advisor, and vehicle is left for repair, it is put in the shop line for a tech to diagnosis your concern. This may take a few days (2-14) depending on how many customers are ahead of you. Once diagnosis and upon your approval the repair will be which will include additional days, depending on the repair. When you made your appointment, this procedure should have been explained to you. We deeply apologize for the miscommunication if it was not explained. We sincerely hope to continue having you as a valued customer. If you wish to discuss the matter further, you may call us at (504)885-3000. Thank you and have a blessed day. Customer Care Manager, Cadillac of New Orleans
I have had my car serviced several times here but never again. They really don't have any consideration for their customers time. You book a service weeks in advance and you drop the car of and they keep it for days without even looking at it. For some reason they think this is normal. Not having your car is a big deal and I totally understand if they are working on it but to keep it and take days to look at it is not acceptable. We have a Cadillac and I would like to get serviced by them but I will to keep going to a business that has such little regard for their customers.
We regret to hear that you had a negative experience with us. The policy in Used Cars does not allow for us to hold vehicles for customers. I am truly sorry this was not fully explained when you inquired about the vehicle. I welcome the chance to speak with you directly about not meeting your expectations and how we can do better in the future. By chance are you available Tuesday, 10/11/2022 at 10:00 am to review your experience. If not, I welcome suggestions for alternate times and I will work to accommodate you schedule. Thank you for your feedback and have a blessed day. Janice Heiken, Cadillac of New Orleans
NOT PROFESSIONAL They are not trust worthy at all! I called one evening and spoke to Tyrone and Carissa about a Yukon they had on the lot for sale. I gave Tyrone all of my information, they sent me a buyers order, I told them I definitely wanted the vehicle. Tyrone told me I didnt need to put a deposit. I emailed the buyers order to my credit union. The following morning, I made an appointment with my credit to sign paperwork and pick up a check for the vehicle. I called Tyrone to let him know that I would soon be on my way to pick up the Yukon, he said someone else was purchasing the vehicle. I then called the manager, Carissa, I told her that I wanted to put a deposit the evening prior for them to hold the Yukon, they said I didnt need to, now they are selling the Yukon to someone else. Carissa then stated that its first come first serve! Not professional at all! I Do Not recommend buying from this dealership at all!
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to Bobby Spurlock (General Manager) at (504) 885-3000 when you have a chance. Thank you, and we look forward to hearing from you.
I leased a Cadillac XT6 in 2020. The salesman provided me all kinds of wrong information about the features of the vehicle that I was ordering. Upon arrival of the vehicle there were many missing features that were promised. They reordered the correct vehicle which was higher priced and I had to go three months longer on the lease. I visited with a salesperson a couple weeks ago while my car was supposed to be serviced. To purchase my car when my lease is up they added so many charges that my note would go up 300 a month. I put alot of extra money down when I leased the vehicle. The salesman Guy, was very pushy. Three hours later my car still had no oil change and was parked in what my key tag said was called the "rock lot" My car was returned to me because I could not wait any longer and had a crack in my windshield. They reviewed the cameras as to when I drove in and there was no crack on my windshield. Of course they "didn't do it" Will not EVER go cack. I will be going get my next car at cadillac in Hammond.
I gotta say this was the BEST car buying experience we had. July we found a listening for a Mercedes GLS on car guru. I called the dealership was was greeted by Guy who ended up being our sales guy. I told him that we are from Charlotte NC and had a trade in vehicle and was interested in the Mercedes. The price was and condition of the car was exactly what was promised. Even when we got their, Carissa gave us more for our trade in and gave us cookies she purchased from Panera. Wayne was our finance guy and really made sure we got the best rate for our car. We drove all the way back to NC and I left a credit card and passport in the trade in and Carissa called me immediately and fedex it to us! From start to finish, they made us feel like family and it was well worth the trip to travel from Charlotte NC to New Orleans for this purchase. Thank you guys again for everything. Car buying can be a stressful event but you guys made it very easy!!!