Flypardis reviews

1599187458

Amir Mohajer

google

Dear Amir, I am deeply regret to hear you had an unpleasant experience with your trip. It is always my first priority, as an owner, to make sure things go smooth during all the customers flight(s). Truly, I put myself as of each single client, and do whatever I can, to make things right for them. Because I know traveling is already hard enough, and going to extra stress for flight cancellations and interruptions can be really challenging. However, I would like to mention a few issues regarding your schedule change: 1- Please be advice, as we mentioned in the bottom of the invoice file you have received, as you can see it in our terms and condition page, and as we always tell the clients over the phone all the time, it is each passengers responsibility first to check the status of their flight at least 72 hours before the departure. Especially, in this year 2020, which there were thousands and thousands flight changes and cancellations every day due to COVID-19. We told every single client at the time of their booking that you must and please must call us before your trip to make sure everything is set for your travel. I, personally, had a client that we changed their flight 6 times, because of the schedule changes. This is a very rough year for all travel industry and for us. And I hope you understand that. 2- Please pay attention, when we add an email address to a booking file, it is also airline responsibility to notify the passenger for any schedule changes. Regarding your booking, we saw that airline sent the notification twice on July 20th and July 27th, three weeks before your departure. Sometimes this goes to your email spam box and people can miss it. 3- We always try our best, to reach the client for any flight changes by phone. When they are overseas, or they cannot answer, we have no other good measure of contacting them other than the email. Which there was no response on eighter of them. 4- Final step, it is the airport checking counter responsibility to notify passenger for any schedule changes before their boarding. Sometimes, these changes happen last minutes. At the time of printing the boarding passes, they can see these changes in their system. Or if you do the online checking, it shows in their websites. I assume, they have not mentioned this to you. Beside all of this Mr. Amir, I totally understand your frustrations and again I am very sorry for your bad travel experience. As the business owner, I would like to compensate for what happened. Please give us a call at 770-847-0065. Hopefully, we can put a smile on your face again. Best Regards, Ali Haghdad/ PARDIS TRAVEL OWNER

1600257656

1

Absolutely not a good service .they dont follow up with changes.they leave you in middle of nowhere with a cancel flight . All they worry selling a ticket I do not recommend it to no one

1549493179

Zamzam Kordi

google

We are truly sorry for the all troubles. Any travel is stressful enough and dealing with the third parties sometimes can cause more stress. We ve always tried in our team to make things as smooth as possible for the clients. Sometimes, misunderstandings and miscommunications can cause unexpected outcome for both parties. I wish you brought this to our attention before, that we could have resolved this in a better way. However, with all due respect to you we would like to respond to the items you mentioned: 1- At the time of your booking we not only offered a lower fare, but also, we provide the flight with the extra services like 3 free checking bags that is part of our special contract with the airline. If you booked your flight with Turkish Airline and other airlines directly, they would not honor you with such upgrades. Only few Travel Agencies have that level of service. I hope you realize that no service or product is free of charge. However, we never over charged anyone. It is our believe that having one thousand clients with a dollar benefit is better than one client with one thousand dollar profit. 2- We are very sorry that you had to pay extra for the extra legroom seat. We never force anyone to buy those seats. It is always the customers choice. We checked your file today, one more time to make sure there were no mistakes. First, I need to mention the email of your ticket sent three times on November 13 and 14. Sometimes any system or software glitch can cause delay in the email submission. There is also a possibility that the email went to your junk inbox. Second, we saw you made a change on your travel date in the high season. Please pay attention, any exchange in your flight is based on three factors: base penalty of exchange, the difference in the class of booking, and any airline tax difference. As we said your travel change happened in the high season (Christmas and new year holiday), which means a big difference in the fare and tax. Actually, you saved money by doing this exchange with us. It would cost you a considerable amount more by booking with the airline. With the professionally booking skills, we found you the lowest possible fare to accommodate your needs. Airlines have the complete control of their own ticket stocks. Turkish airlines realized it is a heavy expense on the client. It is the airlines discretions whether they will disclose this with the client. Meaning, they either could not find the spot or they knew it was really expensive and they preferred to not share this with you. Instead they made it easier and passed it to the agent. Again, I am truly sorry for any inconveniences this has caused. If there is anything that we can do to rectify the situation on our behalf, please do not hesitate to contact us. Best Regards, Pardis Travel Ali Haghdad

1549602342

1

Doing business with Pardis Travel was one of my worst decisions. I was flying with my baby and needed a seat in the front row area with bassinet. So, unfortunately instead of calling one of Turkish Airline agents, I decided to purchase the ticket from this travel agency. - The first day I called, he said he is on his way to his office, and will call me back shortly, which never happened. - On the second day, after calling several times he finally responded and got my information to buy the ticket. He then emailed me a receipt that was showing he has charged my credit card for a certain amount, without sending any information about the ticket itself. I emailed him back and asked for the ticket, no response. I called him several times and left voicemails for him to email me the ticket info, no luck. I left a message in Telegram, still no response. I got suspicious that it was just a scam and I was about to report them to my credit card company. - He replied the other day telling me that the reason for the delay was searching for the seat assignment. So, he basically charged me first, without even purchasing the ticket. - The receipt was showing some vague charges as agency fees and expenses. My previous experience with my agent in Canada was that she charged me for the exact amount that was reflecting on the ticket, and every expense was clear, nothing labeled as "agency fees". - He charged me 139$ for the seat assignment, which Turkish would do that with only 80$. - Unfortunately I had a family issue and needed to change my return flight date. From my first experience I never wanted to deal with them again, but I was stuck with this agency as Turkish said they can't help me because the ticket was not originally purchased from them. He charged me and baby 325$ as penalty, which is less than 200$ (don't remember the exact amount) with Turkish. So, I wonder how such an unprofessional agency is still in business. I think they only survive by exploiting from people desperateness.

1552173480

Shabnam Mousavi

google

5

Great service and friendly attentive communication. Definitely recommend!

1558641917

Ali T

google

5

FlyParis help to book my travel ticket immediately without the hassle of checking a ton of websites. They found me a very reasonable price for my travel.

1618928793

Mahshad Asemi

google

Dear customer, We are very sorry that you did not have a good experience with your flight. However, as we mentioned many times to all our clients and as you know, flight cancellations and schedule changes are happening all the time. It is not under our control and it is not our fault that these changes are happening. We always notify customers through their emails. We even include your email to the file that airline must notify you as well. We do our best all the time to fix the canceled flights in a best way possible the same way that we helped you and your family. Thank you for your understanding and sorry for all the difficulties that caused by Turkish Airlines. Best Regards, Ali Haghdad/ PARDIS TRAVEL OWNER

1619030887

1

Unfortunately we had a really bad experience with Pardis Travel, we booked our flight with them and never was informed that our connecting flight was canceled- While check-in process Turkish airline staff told us that our connecting flight is canceled, when we contacted Pardis Travel we understood that Mr Ali has confirmed the flight without notifying us about cancellation!!!!!