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Thank you for taking the time to leave a review. I would be happy to further discuss your experience if you would like to email me at [email protected], thank you.
1629468591
1
Had a 5:30pm reservation for 6, 2 small children, 4 adults. Seated at 5:34, I complained at 7:11pm than our food was not out. The children were famished. I mentioned with my complaint that they need to prioritize small children and I am not sure they even heard me. By the time I returned to my table, our food was brought to us. The kids gobbled theirs down and 4 adults were as follows: 3 meals served cold, barely warm, 1 meal the fish was under cooked and the every thing else was as cold as the other 3 meals. They did offer to warm the food and cook the fish further but we declined. Frankly, at this point we were anxious to leave since the children were having a miserable time. The manager came over, apologized and gave us 25% off the entire bill. Just a message to management, I didn't arrive expecting 25% off and did expect good food and service. We have eaten at several SODEL group restaurants and have never been disappointed before. However, I would never visit this restaurant again and when going to other SODEL restaurants, should I go to other SODEL restaurants, I will ask before we are seated if we can expect at least the children's food in a reasonable period of time. Frankly, my 1 rating was generous.
Thank you for taking the time to leave a review, we really do appreciate the feedback. Our staff goes through extensive levels of training in order to provide the best experience to all of our guests and I am sorry we dropped the ball on your visit. I would be happy to further discuss if you would like to email me at [email protected], thank you.
1628864126
3
I can't say it was all that. They didn't allow us to make reservations. We waited for 15 minutes before getting called. Turns out that was a false alarm and they still didn't clean the table. We waited for another 10 minutes and I came up to the hostess, who finally sat us down at a table. We were outdoors. It's pretty. It was a hot night. No breeze. A few fans below the ceiling, but none reached us. We were served warm water, I had to ask for ice. Muscles were really good. Mixed drinks OK. I couldn't feel any alcohol in mine, wonder if any was added at all. Most of the main courses were good, although somewhat hit or miss, e.g. steak was good but the salad it came with wasn't. Creme Brulee was very nice. Waitress was very nice. Oh, and there were mosquitos, biting my wife. So, a 3 star rating I think is warranted, given the mixed experience.
Thanks, Mark! We are so happy to hear you enjoyed. Feel free to email me at [email protected] if you ever need anything and we hope to see you again soon!
Thanks for the review, Derek! We are so happy to hear you enjoyed your meal with us. Feel free to email me at [email protected] if you ever need anything and we hope to see you again soon!
1624895704
4
Good food and service. The decor/ambience was really nice. We sat outside and it was setup really cool. We did get attacked by mosquitoes outside.
Thank you for the review, we really do appreciate the feedback. Our staff goes through extensive training in order to provide the best experience to our guests and I am sorry we dropped the ball on your visit. I would be happy to further discuss if you would like to email me at [email protected], thank you.
1625848985
2
Service was not good. Wife got glass of wine and my cocktail came 10 minutes later. Had to ask for bread. Food was good but service not good. A lot of confusion among staff
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