Completely agree that the customer service is shocking post purchase. I've have got a problem with my PC which is still covered under the warranty. I've emailed twice and recieved one response asking for more details. I have provided all additional details and now no response. I've tried calling and every line gives and engaged tone and then cuts you off. I will be giving it one more week and then opening a claim through the small claims court.
When I ordered the pc I needed it within the 5-7 days for work and personal use and after being told it would arrive at different at 4 different time points on 4 different occasions I gave up with the customer support and after 2 weeks and 2 days of waiting it finally turned up everything else about the pc was perfect well made however the shipping time very much tainted the experience and made me miss work
I bought pc from Laptop direct in December 2021 for 1070. I was buying this to help with the 2nd hand I bought for 300 couldn't handle. This pc had all the spec that show it will be a decent one to handle the work load. Upon receiving the pc I realized my 300 2nd pc was performing better than this new pc I bought which was from fierce pc. I continued to use the pc because I could share the work load between the two pcs. Fast forward 6 months down the line June 2022. One afternoon the new bought pc just completely shuts down and wont turn on. I contacted Laptop direct as it was still under warrenty and they told me to contact fierce pc. I did contact them and they told me to send it back to them. I was given a return lable to I packged the pc and sent it to them. Few days later I got an email saying that the pc got damaged in transit and my warrenty doesn't cover for the damages. I was shocked as to why I am responsible for the damage. I was told to pay extra 413.05 to cover for the 2 fans that was damaged and the pc case. As to why am responsible I don't know. Long story short I was given a free case and option to pay 185.52 for a low spec fan which is no where near what I originally bought. My advice is be careful buying from these as everything is great until you run into a problem and their customer service is 100% poor. I did read other reviews similar to this but I went ahead and bought it thinking I was going to be different. If you are thinking of buying from these just know that customer service is not going to help whatsoever when you encounter a problem.
Absolute terrible customer service, sold me a pc which totally incapable of doing the job they said it could which I spent a extra 170 quid elsewhere on parts so it could do the job they said, called them in the hope of some financial help as of the extra I paid and the sales, technical and other on the options u choosebis maned by the one and only Ruth shouted and screamed telling me they wont help me as it was purely my choice! Stay away from them terrible company and service and attitude to someone that spent 700 on a pc that was useless. Thanks Ruth