Fiercepc reviews

1647709890

Seirian Karl Lloyd

google

Hello Seirian, Thank you for taking the time to leave us a review. I am sorry to hear of your experience. Unfortunately, we can only advise DPD drop off locations which are stated on the returns label we are able to provide. From previous customer experience, we are aware that not all locations will accept large parcels, however we are unable to filter locations that will take larger parcels on the return label. It is unfortunate that DPD did not collect the parcel. Without your order number, I would be unable know if you had been in touch with us to say that you had taken it to a location and it had not been collected as yet. If this would have been the case, our team could have investigated the delay with DPD. We do say RMA's can take a minimum of 7-10 working days. This time frame is a guide and can very depending on the issues our team find with the system. We prefer to spend time inspecting systems fully, before returning back to the customer to ensure everything is working as it should be. I would like to apologise about the experience you have had with one of our systems and that you decided to receive a refund on this occasion. Kind Regards, Fierce PC

1647943078

1

I wasn't going to put this on here but since Fierce PC went out of my way to silence me by getting my trustpilot review removed somehow, I'll put it here. So I must be one of the few who so far have not been having a good experience. I went with FiercePC after almost buying a PC from another builder. FiercePC were offering exactly the same build for about 50 less and seemed to have better overall reviews so I thought I was onto a good thing. I ordered my PC from them on Amazon and had it within around 3 days with prime delivery. The item was well packed and looked impressive out of the box. Sadly that is where it went down hill. I plugged in the PC and it powered up straight away, however when plugging in my HDMI and peripherals, nothing happened. No video through to my monitor (which worked fine with previous PC) and no power through to my mouse/keyboard (they light up when powered). I called up FiercePC, went through the usual troubleshooting and nothing worked so they authorised a return. I packed the box up and went to my nearest DPD drop off point as directed by the shipping label to be have the box refused due to the size (by Morrisons). I then proceeded to the 2nd store on the list, to again be refused due to the size. After 1 hour of driving around to find a place, a small corner store accepted it. The frustration didn't stop there as the parcel did not get picked up by DPD for a further 3 days. FiercePC have had my PC for a few days, but when I called them I was told that it could take another week for their technicians to have a look at it. It had been nearly 2 weeks since I spent almost 1000 on a PC and still had nothing to show for it. I eventually asked for a refund as I needed something I could use ASAP and they obliged. Got the money back in my account in around 3 days.

1615283894

David Johnson

google

Hi David. I am sorry to hear about your faulty keyboard. Did you contact out customer service team about this? You can reach them at [email protected] if your system was advertised as having Windows then this would have been provided. Again I kindly ask you to contact our customer service team so they can assist you.

1615290527

1

Keyboard stopped working after 3 months. No proper Windows, I had to buy it myself.

1597166756

Pamela Bambrick

google

That is great to hear, thank you for leaving us a review.

1600176679

5

I recently bought a gaming pc for my teenager, so far it has been great, no problems. Easy to set up, Very straightforward, I would definitely recommend. Delivery was very quick too.

1598082024

Mark Sandison

google

Hi Mark, Thanks for taking the time to leave us such a great review. So pleased your son loves his new system.

1600176146

5

Very happy customer! I searched a lot of different options and concluded the price at Fierce PC was very competitive, delivery was fast and my son loves his gaming PC. Good support from the customer care team too.

1623940798

Joshua King

google

Hello Joshua, Thank you for getting in touch and taking the time to leave is a review. I am sorry to hear you received your system back missing the side panel. I can see you got in touch with us regarding this and after looking into this for you I can see the issue was resolved as soon as possible for you. I would like to apologise for the error. I can assure you it is not something that happens, it is just unfortunate on this occasion it has and has resulted in you being an upset customer. If there is ever anything else you need assistance with, please don't hesitate to get in touch with our customer care team who will happily assist you :)

1626085915

1

Very disappointed, I sent back a new PC to have some parts replaced, they sent me back the PC without the glass side panel! No one contacted me to let me know. How does something like this happen?! Very disappointed