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Crushedgrapegr
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Crushedgrapegr reviews

Information about Crushedgrapegr

4,65
100 reviews
1

The opinions come from external websites

Last update: 11.10.2022

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1588343025
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjejhMRlN3EAE!2m1!1s0x0:0x1a11667d75bef340!3m1!1s2@1:CIHM0ogKEICAgICcz8LFSw%7CCgsI8eGw9QUQyJywBg%7C?hl=en-US
suzydclar bratton
google
https://www.google.com/maps/place/?q=place_id:ChIJ3e0GEkxTGIgRQPO-dX1mERo
Suzy, Im so sorry you felt that way about our interaction. Im also sorry you missed the signs on the door explaining our curbside pickup procedure. Im sorry we didnt see you at the window and that I didnt get my mask on in a timely enough fashion. I assure you I was in no way annoyed with you and I love talking about beer, its one of my favorite things to talk about! Im sure you can appreciate both the challenges of reading facial expressions with a mask on, and also our desire to keep social distance to keep everyone safe, including you! And I can appreciate the frustration of not being able to pick out your own beer, but Im sure the Blackrocks we decided on were delicious. Im sad you feel this way about our store, because we go out of our way to help people become more comfortable with any of their beverage selections. Please accept my apology and know we really dont want to lose such a valuable customer over a misunderstanding like this during this stressful season. If youd like to talk to me personally about your experience, Im always available. Thanks for your feedback, Ill take it to heart see if there are things we can improve on. Stay healthy, Ben Price Wine Director
1588366703
1
COVID-19 is challenging and I appreciate the effort to slow the spread by prohibiting customers from going inside. However, the doors were locked, there were signs saying no one was allowed in the building (but no signs telling us what we could actually do) and both employees sat inside on their phones. Eventually one of them came to the door, slowly put on his mask, and cracked the door enough for his face to be seen. He seemed annoyed that I didn't call in the order ahead of time and not very helpful in my selection of beer. Maybe because he had to talk about beer instead of loftier wine or spirits, who knows. This totally confirmed my impression of this place being snobbish and I will never go back.
1577642832
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNOW9yMm1nRRAB!2m1!1s0x0:0x1a11667d75bef340!3m1!1s2@1:CIHM0ogKEICAgIDM9or2mgE%7CCgwI0Naj8AUQiKbg5QI%7C?hl=en-US
Sharon Hayward
google
https://www.google.com/maps/place/?q=place_id:ChIJ3e0GEkxTGIgRQPO-dX1mERo
Dear Sharon, Thank you for the frank and educational feedback that you posted on our Google Business listing page. Let me be the first to apologize for your very much less than satisfactory visit. Customer service is the most important aspect of our mission statement and my staff and I work very hard to make sure every customer receives a great experience in the store. I was shocked and saddened to read the review of your time in my store this past Saturday. Our Saturday Samplings can be busy at times. We work very hard to make sure all our guests are receiving an enjoyable and educational tasting. The crowd around the table can sometimes be larger than normal and linger longer than expected. Im sorry that was the case on last weekend and you werent able to try our offerings. Sadly, your experience at the cash register did not make us look any better. Katie, my general manager, prides herself in making the store and all our guests her top priority. She was horrified after she read your review of our service. She was speaking with customers who were also close friends when you approached the register. She had just opened a new bottle of wine for the clerk who was conducting the tasting, who was having trouble with the cork, and offered some to her friends to sample. Her sons birthday is on New Years Eve and she did offer an invitation to them to his party. She is very sorry that she was talking over you whilst you were trying to check out and certainly didnt mean to offer a less than enthusiastic goodbye. All these things added up to a very bad trip to my store. Im not making any excuses for my staff in the way you were treated. We dropped the ball. More importantly, I was most saddened to hear that youve decided to not return. I want to thank you for your patronage for the past 11 years and hope there is something I can do to retain your business. Please contact me at the store (616-719-2518) or email me at [email protected]. I would love to find a way to make this up to you. Sincerely, Gary Greer Proprietor
1577748835
1
We have been shopping here since they opened. We stopped in yesterday to stock up and had the most abysmal experience Ive ever had in a shop. After making our selection, and unable to partake in the tasting at the front door due to the representative carrying on long conversations with the six tasters who were not moving, we went to the cash register. The woman (with the three year old son who is having a birthday party) had an open bottle of sparkling wine that she was sharing at the register. There were three people with cups enjoying the sparkling wine. She was carrying on a conversation with a couple of friends who moved enough to let us approach the counter. The sparkling wine bottle disappeared. She continued her conversation with her friends who stood behind us. When she asked, do you have New Years plans? I almost answered before her friends responded and I noticed she was not even looking at us. She showed them the flier she created for her sons birthday party. I heard about how he comes to work with her, as this entire conversation took place during my transaction and her friends continued to stand behind us. She did wish us a very lukewarm Happy New Year before we reached the door. Never again. I am taking my business to an establishment that values its customers. My experience yesterday was 10-Star RUDE.
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