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Kikibeautysalon
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Kikibeautysalon reviews
Information about Kikibeautysalon
4,71
42 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURLLUt2T29BRRAB!2m1!1s0x0:0x502f50399705d8a1!3m1!1s2@1:CIHM0ogKEICAgIDK-KvOoAE%7CCgsIi536hAYQoJS_CA%7C?hl=en-US
Paige Cowan-Hall
google
https://www.google.com/maps/place/?q=place_id:ChIJIV_yEQwEdkgRodgFlzlQL1A
We are sorry you feel this way however the actual of facts was you requested a refund from the very beginning (which btw was done for the FULL amount and not partially as you mention) as for the communication you choose to contact both the stylist and the manager separately with two totally different views and requests. As a customer you are obviously entitled to be dissatisfied with the result and our service, if only you had brought this up at the salon before leaving rather than next day via a lengthy email asking for your money back. We DID try our best to be of assistance and the over 1000 reviews on treatwell are proof of our commitment to our clients and how we endeavour to meet their expectations. In your case it was an unfortunate case of events for which we apologise and sincerely hope you do get your silkpress to your desire elsewhere. Regards.
1620983400
2
I have amended my original review from 3 to 2: This is because after expressing my unhappiness with the style they offered a redo. This was fine and I agreed . They asked if I could come for 12:30pm which I said okay to, then they changed it to 9am which I couldn't make I offered alternative days Sunday or sometime time next week, which they agreed to. I then received an email saying to save time they would offer a refund. Though this was only partial I agreed to this as well. This all would have been fine except they then have listed me as 'Time Waster' on treatwell and essentially blacklisted me. I'm shocked. I communicated with them very honestly and even though I was unhappy with the style I sang their praises when it came to customer service originally. It seems they are simply annoyed I dared to say I thought the silk press wasn't very good. Their customer service is poor. For some reason I can't reply directly to the salon's response to my review so let me break down the 'actual' facts as they so delightfully put it: 1) Yes the refund did end up being in full but I was not informed of this when I wrote my review and when I asked you if this was the case I got no response from yourselves. So all I saw was the partial refund until I called treatwell days later. 2) I contacted the hairstylist asking to a response to my email and she put me in contact with the manager! That's why I contacted them both lol. 3) I sent two separate emails because I was told my email to the website email address wasn't going through so I was provided by your staff with what I assume is the managers email address. 4) The request changed because I was told you don't do refunds but you can do a redo of the hair which I agreed to happily. 5) I did NOT express 2 different views. I expressed my displeasure with my hair but that I thought the staff were very nice in both. 6) You're right I should have said straight away but the stylist advised me to wrap it in a satin wrap to make it flatter when I got home so I tried that first before complaining. Lastly, yes I can see lots of positive reviews (though none for your afro silk press service) so clearly I just had a negative experience. Good luck! Thank you.
1652616221
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyN3FTQkVREAE!2m1!1s0x0:0x502f50399705d8a1!3m1!1s2@1:CIHM0ogKEICAgID27qSBEQ%7CCgwIndiDlAYQiNnG6wE%7C?hl=en-US
Tanya
google
https://www.google.com/maps/place/?q=place_id:ChIJIV_yEQwEdkgRodgFlzlQL1A
2
Have come for a facial twice both times it was amazing but the initial communication I had was horrendous. I had made the appointment the night before quite unwell but thought I would try my best to attend. Made the appointment through treatwell where it doesn't say the WHOLE 52 fee would be retained on last minute cancellations (otherwise I wouldn't have cancelled). Called up the next morning to ask if I should still come in with COVID symptoms and was told continuously to "speak to treatwell" went back and forth the whole day until they told treatwell to tell me that I cannot have a refund nor reschedule. They blocked my number as well. This was the most unprofessional communication you can have as a business. Thank God I could get proof of COVID and hence sent that across but there was no disclaimer no anything. Nor was there honest communication from the start where you relied on treatwell to communicate with me... Treatment itself was fine but no matter how well the treatment I will never forget the stress you caused me whilst I was unwell.
1504948524
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNncy1QNjh3RRAB!2m1!1s0x0:0x502f50399705d8a1!3m1!1s2@1:CIHM0ogKEICAgICgs-P68wE%7CCgwIrOLOzQUQgIjevgE%7C?hl=en-US
Olivia de Villiers
google
https://www.google.com/maps/place/?q=place_id:ChIJIV_yEQwEdkgRodgFlzlQL1A
5
Kiki is amazing so friendly and kind. Best wax in town !
1473950841
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBaWVuTm93RRAB!2m1!1s0x0:0x502f50399705d8a1!3m1!1s2@1:CIHM0ogKEICAgICAienNowE%7CCgwI-ejqvgUQgIe5ggI%7C?hl=en-US
Clare Welsh
google
https://www.google.com/maps/place/?q=place_id:ChIJIV_yEQwEdkgRodgFlzlQL1A
Thank you very much for your appreciation. We do strive to meet customers expectations and are extremely satisfied when we do. Hope to see you soon.
1473951462
5
Kiki is excellent - would highly recommend.
1573054728
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQwM3ZuSzRRRRAB!2m1!1s0x0:0x502f50399705d8a1!3m1!1s2@1:CIHM0ogKEICAgID03vnK4QE%7CCgwIiNKL7gUQwPSruQI%7C?hl=en-US
Ivaylo Ivanov
google
https://www.google.com/maps/place/?q=place_id:ChIJIV_yEQwEdkgRodgFlzlQL1A
5
Just perfect Thank you Kiki !!!